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FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 05, 2021

ALL USERS of the 7 series Orbi AX system, please contact NG support by opening a support ticket and contact NG and ask them for the beta that seems to be avialable for the 7 series that seems to be directed to fixed what everyone with a 7 series has been having problems with:

https://www.netgear.com/support/#

For user out of warranty, contact Blanca_O and DarrenM and send them a PM and ask for the beta. 

 

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2136503/highlight/true#M19435

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2136521/highlight/true#M19444

 

 

Good Luck. 

Theobuck's avatar
Theobuck
Apprentice
Sep 06, 2021
Netgear support has no idea about a beta version.
  • Theobuck's avatar
    Theobuck
    Apprentice
    Sep 07, 2021
    If you call Netgear support, be ready to do troubleshooting you don’t want. I factory reset ( I explained it would not help, and it didn’t). Changed my DNS server (it didn’t help). Finally, I got to tier 2. They had me upload a ton of files, so now I wait. But still no beta version FW.
    • AggedwNG's avatar
      AggedwNG
      Apprentice
      Sep 07, 2021
      I have a strong suspicion that these issues are tied in to Armor.. Their push for cloud security and this fw limiting the ability to downgrade (or attempting to) is curious in timing. I got nowhere with support. I ended up having to go back to an old router just to have ethernet functionality. Best of luck.
      • Theobuck's avatar
        Theobuck
        Apprentice
        Sep 07, 2021
        The tier 2 said that there was no way to go back to the previous version. I said well people on the Netgear community found a way. LOL