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Forum Discussion
Christian_R
Jul 16, 2021NETGEAR Employee Retired
RBK750 Series - Firmware Update v4.6.3.7
Hello Orbi AX Community,
We are excited to announce that we have started to roll out new firmware which enables NETGEAR Smart Parental Controls on RBK750 Systems. Customers with RBK750 series ...
TedsNotHere
Sep 10, 2021Aspirant
Hello - I hope someone can help. I just upgraded to RBR753S from Costco from an Orbi RBR20. I've had many troubles with the new setup....
On first Install the setup failed so I did a factory reset and was able to finish setup of the Router and two satallites. I have about ~35 devices connected to my wifi network. I use a wired backhaul for one of my satallites.
Issue List
- I rebooted Router via the Orbi ios app. Now most of my devices are not connecting to wifi
- In the ios Orbi App the network map shows (sometimes show both satallites as wired connected to Router) but not always
- Clicking on one of the satallites to see the connected devices I don't see any connected to either satallite and only some devices show as connected when I click on Router from network map
- From the web admin page (routerlogin.net) and looking at the Attached Devices both Satallites show Backhaul Status as Out of Sync -I've resynced them several times now
- Some wireless devices like Ipad shows as wired connection (very odd)
- Lastly - the 1 year of Netgear Security that I get from Costco my router doesn't seem to recognize the subscription and wont let me do the trial either. I've spent time with NG support and they couldn't figure it out and said to call costco
Question:
What should be my next steps?
Besides taking back to Costco and buy someother system?
Hardware Version RBR750 with 2 Satallites
Firmware Version V4.6.3.7_2.0.49
GUI Language Version V3.0.1.2_2.1.30.3
Operation Mode Router
FURRYe38
Sep 10, 2021Guru
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Is the one RBS connected via ethernet directly connected to the back of the RBR or is there a LAN switch in between?
TedsNotHere wrote:
Hello - I hope someone can help. I just upgraded to RBR753S from Costco from an Orbi RBR20. I've had many troubles with the new setup....
On first Install the setup failed so I did a factory reset and was able to finish setup of the Router and two satallites. I have about ~35 devices connected to my wifi network. I use a wired backhaul for one of my satallites.
Issue List
- I rebooted Router via the Orbi ios app. Now most of my devices are not connecting to wifi
- In the ios Orbi App the network map shows (sometimes show both satallites as wired connected to Router) but not always
- Clicking on one of the satallites to see the connected devices I don't see any connected to either satallite and only some devices show as connected when I click on Router from network map
- From the web admin page (routerlogin.net) and looking at the Attached Devices both Satallites show Backhaul Status as Out of Sync -I've resynced them several times now
- Some wireless devices like Ipad shows as wired connection (very odd)
- Lastly - the 1 year of Netgear Security that I get from Costco my router doesn't seem to recognize the subscription and wont let me do the trial either. I've spent time with NG support and they couldn't figure it out and said to call costco
Question:
What should be my next steps?Besides taking back to Costco and buy someother system?
Hardware Version RBR750 with 2 Satallites
Firmware Version V4.6.3.7_2.0.49
GUI Language Version V3.0.1.2_2.1.30.3
Operation Mode Router
- TedsNotHereSep 10, 2021Aspirant
FURRYe38 wrote:What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Is the one RBS connected via ethernet directly connected to the back of the RBR or is there a LAN switch in between?
TedsNotHere wrote:Hello - I hope someone can help. I just upgraded to RBR753S from Costco from an Orbi RBR20. I've had many troubles with the new setup....
On first Install the setup failed so I did a factory reset and was able to finish setup of the Router and two satallites. I have about ~35 devices connected to my wifi network. I use a wired backhaul for one of my satallites.
Issue List
- I rebooted Router via the Orbi ios app. Now most of my devices are not connecting to wifi
- In the ios Orbi App the network map shows (sometimes show both satallites as wired connected to Router) but not always
- Clicking on one of the satallites to see the connected devices I don't see any connected to either satallite and only some devices show as connected when I click on Router from network map
- From the web admin page (routerlogin.net) and looking at the Attached Devices both Satallites show Backhaul Status as Out of Sync -I've resynced them several times now
- Some wireless devices like Ipad shows as wired connection (very odd)
- Lastly - the 1 year of Netgear Security that I get from Costco my router doesn't seem to recognize the subscription and wont let me do the trial either. I've spent time with NG support and they couldn't figure it out and said to call costco
Question:
What should be my next steps?Besides taking back to Costco and buy someother system?
Hardware Version RBR750 with 2 Satallites
Firmware Version V4.6.3.7_2.0.49
GUI Language Version V3.0.1.2_2.1.30.3
Operation Mode RouterHi FURRYe38 here are the answers to your questions.
Modem: Motorola MB8611 (I own)
Internet Service provider: Comcast Cable (I get ~200MB download speed)
Home Sqr feet: 2800 sq ft two story
Router wired to Satallite1 (not connected via Lan switch) on opposite sides of house
Satallite2 is about 20-30 feet away from Satallite1 (on same side of house as Satallite1)
I've rebooted via software reboot and physical unplugging power to reboot all router and satallites (yes waiting more than a 1 minute)
- FURRYe38Sep 10, 2021Guru
What happens if you turn OFF either RBS and use just 1 RBS?
CTS values to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
What channels are you using on the RBR?
TedsNotHere wrote:
Hi FURRYe38 here are the answers to your questions.Modem: Motorola MB8611 (I own)
Internet Service provider: Comcast Cable (I get ~200MB download speed)
Home Sqr feet: 2800 sq ft two story
Router wired to Satallite1 (not connected via Lan switch) on opposite sides of house
Satallite2 is about 20-30 feet away from Satallite1 (on same side of house as Satallite1)
I've rebooted via software reboot and physical unplugging power to reboot all router and satallites (yes waiting more than a 1 minute)
- TedsNotHereSep 12, 2021Aspirant
FURRYe38 wrote:What happens if you turn OFF either RBS and use just 1 RBS?
CTS values to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
What channels are you using on the RBR?
TedsNotHere wrote:
Hi FURRYe38 here are the answers to your questions.Modem: Motorola MB8611 (I own)
Internet Service provider: Comcast Cable (I get ~200MB download speed)
Home Sqr feet: 2800 sq ft two story
Router wired to Satallite1 (not connected via Lan switch) on opposite sides of house
Satallite2 is about 20-30 feet away from Satallite1 (on same side of house as Satallite1)
I've rebooted via software reboot and physical unplugging power to reboot all router and satallites (yes waiting more than a 1 minute)
FURRYe38 Here is what worked for me and steps:
- I unplugged Modem, Router & both Satallites
- Removed the wired backhaul (I think NG has a bug with wired backhaul)
- powered up modem waited from full startup
- then powered up Router waited until I can see router as connected in Orbi app
- Powered up 1 Satallite and again waited for it to full connected and be online
- Powered up 2 Satallite and again waited for it to full connected and be online
Once I completed these steps all the devices were able to connect and things seem to be back to normal. I should be able to use a wired backhaul but in with this current FW it's buggy and I believe it was what was causing the issues for me at least.