RBK750 Series - Firmware Update v4.6.3.7

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FURRYe38 wrote:

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back ON with the ISP modem and Orbi system?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

Is the one RBS connected via ethernet directly connected to the back of the RBR or is there a LAN switch in between? 

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TedsNotHere wrote:

Hello - I hope someone can help.  I just upgraded to RBR753S from Costco from an Orbi RBR20.  I've had many troubles with the new setup....

 

On first Install the setup failed so I did a factory reset and was able to finish setup of the Router and two satallites.  I have about ~35 devices connected to my wifi network.  I use a wired backhaul for one of my satallites. 

 

Issue List

1. I rebooted Router via the Orbi ios app.  Now most of my devices are not connecting to wifi 
2. In the ios Orbi App the network map shows (sometimes show both satallites as wired connected to Router) but not always
3. Clicking on one of the satallites to see the connected devices I don't see any connected to either satallite and only some devices show as connected when I click on Router from network map
4. From the web admin page (routerlogin.net) and looking at the Attached Devices both Satallites show Backhaul Status as Out of Sync -I've resynced them several times now
5. Some wireless devices like Ipad shows as wired connection (very odd)
6. Lastly - the 1 year of Netgear Security that I get from Costco my router doesn't seem to recognize the subscription and wont let me do the trial either.  I've spent time with NG support and they couldn't figure it out and said to call costco

Question:
What should be my next steps? 

Besides taking back to Costco and buy someother system? 

 

Hardware Version RBR750 with 2 Satallites 
Firmware Version V4.6.3.7_2.0.49
GUI Language Version V3.0.1.2_2.1.30.3
Operation Mode Router

 

 

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Hi FURRYe38 here are the answers to your questions.

Modem: Motorola MB8611 (I own)

Internet Service provider: Comcast Cable (I get ~200MB download speed)

Home Sqr feet: 2800 sq ft two story 

Router wired to Satallite1 (not connected via Lan switch)  on opposite sides of house

Satallite2 is about 20-30 feet away from Satallite1 (on same side of house as Satallite1) 

I've rebooted via software reboot and physical unplugging power to reboot all router and satallites (yes waiting more than a 1 minute)