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Forum Discussion
Christian_R
Jul 16, 2021NETGEAR Employee Retired
RBK750 Series - Firmware Update v4.6.3.7
Hello Orbi AX Community,
We are excited to announce that we have started to roll out new firmware which enables NETGEAR Smart Parental Controls on RBK750 Systems. Customers with RBK750 series ...
jamacphoto
Sep 14, 2021Apprentice
And I can add. Added beta per instructions but did not do a factory reset.
The speeds have improved greatly, have noticed the load balancing has improved from before as before One satellite always had a lot more than the other. Now almost equally balanced.
Late Sunday night had my similar Issue were cell phone and 1/3 of wi-Fi devices go off-line and cannot reconnect to wifi. Did one reboot and all came back. Been fine since then will see how it progresses
The speeds have improved greatly, have noticed the load balancing has improved from before as before One satellite always had a lot more than the other. Now almost equally balanced.
Late Sunday night had my similar Issue were cell phone and 1/3 of wi-Fi devices go off-line and cannot reconnect to wifi. Did one reboot and all came back. Been fine since then will see how it progresses
Jktw
Sep 14, 2021Guide
It appears that NG released the beta to production last night. When I checked this morning the router was updated to 4.6.3.16_2.0.51. I then reset the router and satellites. As of now, things are working well. Speeds are good and connectivity to all devices appears to be stable. The reset of the router and satellites appears to be a key step with this update.
- orbiuser1975Sep 14, 2021Apprentice
Jktw wrote:It appears that NG released the beta to production last night. When I checked this morning the router was updated to 4.6.3.16_2.0.51. I then reset the router and satellites. As of now, things are working well. Speeds are good and connectivity to all devices appears to be stable. The reset of the router and satellites appears to be a key step with this update.
About time! Can't wait to get home and see if mine was updated... Oddly, NG had reached out to me in the past few days about my issue being endorsed by L2 Technical Support - hopefully OBE now. Thanks!
- FURRYe38Sep 14, 2021Guru
FYI, user are encouraged to factrory reset and setup from scratch after v16 is loaded. Once set up again, please Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System- antSep 14, 2021Prodigy
FURRYe38 wrote:FYI, user are encouraged to factrory reset and setup from scratch after v16 is loaded. Once set up again, please Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemWhy can't Netgear keep old settings? It's annoying to reconfigure. :(
- antSep 14, 2021Prodigy
....\
Jktw wrote:It appears that NG released the beta to production last night. When I checked this morning the router was updated to 4.6.3.16_2.0.51. I then reset the router and satellites. As of now, things are working well. Speeds are good and connectivity to all devices appears to be stable. The reset of the router and satellites appears to be a key step with this update.
Wait. I noticed my router rebooted overnight according to my 12 years old Debian Jessie v8 PC's dmesg (other devices got disconnected too):
...
[Tue Sep 14 01:26:53 2021] r8169 0000:04:00.0 eth0: link down
[Tue Sep 14 01:27:00 2021] r8169 0000:04:00.0 eth0: link up
[Tue Sep 14 01:27:00 2021] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[Tue Sep 14 01:27:15 2021] r8169 0000:04:00.0 eth0: link down
[Tue Sep 14 01:27:17 2021] r8169 0000:04:00.0 eth0: link up
[Tue Sep 14 01:27:29 2021] r8169 0000:04:00.0 eth0: link down
[Tue Sep 14 01:27:31 2021] r8169 0000:04:00.0 eth0: link up...
So, I got this even though I just checked for a newer firmware version a couple nights ago?
- FURRYe38Sep 14, 2021Guru
Let us know how it goes after a reset and setup from scratch. Hopefully won't see that. The disconnect may have been due to the auto update happening and which if the system does receive a auto update FW, the system WILL reboot and cause the disconnect during this time frame.
Just curious, What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
ant wrote:
Wait. I noticed my router rebooted overnight according to my 12 years old Debian Jessie v8 PC's dmesg (other devices got disconnected too):
...
[Tue Sep 14 01:26:53 2021] r8169 0000:04:00.0 eth0: link down
[Tue Sep 14 01:27:00 2021] r8169 0000:04:00.0 eth0: link up
[Tue Sep 14 01:27:00 2021] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[Tue Sep 14 01:27:15 2021] r8169 0000:04:00.0 eth0: link down
[Tue Sep 14 01:27:17 2021] r8169 0000:04:00.0 eth0: link up
[Tue Sep 14 01:27:29 2021] r8169 0000:04:00.0 eth0: link down
[Tue Sep 14 01:27:31 2021] r8169 0000:04:00.0 eth0: link up...
So, I got this even though I just checked for a newer firmware version a couple nights ago?
- antSep 14, 2021Prodigy
FURRYe38 wrote:Let us know how it goes after a reset and setup from scratch. Hopefully won't see that. The disconnect may have been due to the auto update happening and which if the system does receive a auto update FW, the system WILL reboot and cause the disconnect during this time frame...
I will deal with that reset and tedious reconfiguration when life quiets down unless the situation gets worsen. When did the newest firmware come out since I checked for it a few nights ago? I don't remember what was the last version I saw in my http://192.168.1.1. Is there a changelog? :(
- JktwSep 15, 2021Guide
Well, it appears that 4.6.3.16 has not resolved the stability and connectivity issues. My system auto updated to 4.6.3.16 and I reset my system. Things went well for about the first ten hours or so and then the issues related to stability and connectivity returned.
Not happy with NG at all. The previous version did not have any of these issues.
- Mastra11Sep 15, 2021ApprenticeWhat problems does it give you to you?
- JktwSep 15, 2021Guide
Devices lose connection to a satellite and then connect to the router with a poor connection and low speed. For example, Roku device was connected to Sat 1 great connection at 140 Mbps. It dropped from Sat 1 and connected to the router at 2Mbps.
With the previous FW, devices were connected pretty much equally across the router and satellites. Now most are connected to the router, a dozen or so to Sat 1 and 1 on Sat 2. This is a FW issue.