RBK752 - Awesome but disconnects on facetime a lot

Likely Double Nat as FURRYe38 suggested - I don't think the EE device can be put into bridge mode 

Try this  - (Presumption is that Windows is your O/S)

Open a Command Prompt and type the following, followed by the enter key

            tracert google.ca

This will produce a list of devices between the router you are connected to and the address you entered, in our case google.ca – it can be any valid address you choose

The output of this command is below, without the headings – they were are added to aid explanation

Sometimes devices will not respond in time, and you will se an * rather than a time or you may just see Timed Out.

We are only interested in the first 2 or 3 entries in the list.

Entry #1

• Should be the internal IP address of the router you are connected to on your network. Typing this IP address into a browser will take you to the wed based administrative console of your router
• It’s IP should be within the Private Address Range specified at the start of this document

Entry #2

• Could be the internal IP address of a second router IF its IP address is within the Private Address Range specified at the start of this document
  • Or
• It is the external IP address of your router, as found by using ipchicken.com and is NOT in the Private Address Range but the Public Address Range

Entry #3

• Don’t care if entry #2 is in the Public Address Range
  • Or
• It is the external IP address of your router, as found by using ipchicken.com and is NOT in the Private Address Range but the Public Address Range

You are Double NAT’d if entry #1 & #2 BOTH show a Private Address Range, regular single NAT will only have entry #1 as a Private Address Range