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Forum Discussion
Scheer
Nov 30, 2021Aspirant
RBK753 Dropping connections and devices reconnecting
Dear Forum Members, I'm using the RBK753 setup for over a year now. Since last summer my devices are losing connection regulary (3x per hour during business meetings). It is quite hampering me in...
FURRYe38
Nov 30, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Turned off AX for 2.4
CTS set to 2347
Domain Name Server (DNS) Address - Use These DNS Servers
and set all devices to have Reserved IP addresses
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
You may need to factory reset the system and power the system OFF as well.
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579
Scheer
Dec 01, 2021Aspirant
Thank you for the reply!
What do you mean with the DNS suggestion?
I've done the other recommendations and will report back after a few days.
When they don't work I will proceed with the factory reset.
Cheers Steven
- FURRYe38Dec 01, 2021Guru - Experienced User
Input other DNS services other than you ISPs. Cloudfare or Google or Quad 9 DNS addresses