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Forum Discussion
RBK753 Losing Internet
Hardware type: Orbi Hardware Version: RBR750 Firmware Version: V7.2.6.31 (latest as of 10/8/24) Purchased: 8/2/2024 Satellites: 2 Backhaul: LAN (Cat 6, Daisychain) Distance to Satellites: Sat...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Front LED being RED or PINK means the RBR isn't getting a good connection from the ISP modem or ONT.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?