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Forum Discussion
RockTheGlobe
Jun 30, 2020Apprentice
RBK753 router keeps losing Internet connection, shows magenta ring
Hello — hoping someone can help. I bought the RBK753-100NAS setup from Costco yesterday afternoon and set it up, and in the 16 hours it’s been running, I’ve lost all Internet connectivity twice. The ...
RockTheGlobe
Jun 30, 2020Apprentice
There aren't any problems with the Internet connection, it's the RBR that's the issue. I have a home-run RG6 line running from outside straight to the cable modem with no splitters installed, and my ISP has confirmed no service problems. Additionally, the second time this happened, I took the Ethernet cable (the one that came with the Orbi packaging) out of the RBR WAN port and plugged it directly into my computer's hub and connected easily to the Internet via hardline, so the line leading to the RBR was still active. I've placed it 4 feet away from other devices, but there seems to be something going on with the RBR that's causing it to suddenly decide it doesn't want to be connected to the Internet anymore.
FURRYe38
Jun 30, 2020Guru
I would contact NG support about this for additional help or retur the unit and get another. Possible faulty unit.
- RockTheGlobeJun 30, 2020Apprentice
Thanks. It's been stable since I did the factory reset and rebuilt the network about 18 hours ago, but I told my wife that if it drops again, I'm going to return it.
- FURRYe38Jun 30, 2020Guru
ok. lets us know if it happens again.