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Forum Discussion

RockTheGlobe's avatar
RockTheGlobe
Apprentice
Jun 30, 2020

RBK753 router keeps losing Internet connection, shows magenta ring

Hello — hoping someone can help. I bought the RBK753-100NAS setup from Costco yesterday afternoon and set it up, and in the 16 hours it’s been running, I’ve lost all Internet connectivity twice. The ...
FURRYe38's avatar
FURRYe38
Guru
Jun 30, 2020

I would contact NG support about this for additional help or retur the unit and get another. Possible faulty unit. 

RockTheGlobe's avatar
RockTheGlobe
Apprentice
Jun 30, 2020

Thanks.  It's been stable since I did the factory reset and rebuilt the network about 18 hours ago, but I told my wife that if it drops again, I'm going to return it.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jun 30, 2020

    ok. lets us know if it happens again.