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Forum Discussion
RBK753S - Alex Echo Gen 3
I recently purchased the ORBI RBK753S WiFi Router for my home. I purchased this device due to its ability to support 40 connections. However, I recently purchased a new Alexa Echo Gen 3 and was u...
The Orbi AX series may have some wireless compatibility issues with default settings. Try these (in order):
- Go to http://orbilogin.com/ and in Advanced... Advanced... Wireless Settings, change CTS/RTS Threshold to 2347 for 2.4Ghz and 5Ghz.
- In Advanced... Setup... Wireless Setup, uncheck AX mode for 2.4Ghz.
- In Advanced... Setup... Wireless Setup, what Security Option are you using? Try the other of [WPA2 or WPA].
The configuration tool does not allow me to make these adjustments on this particular model. This was the same attempt made by the Tech Support Line when I called them. They too were not aware of this limitation on this particular model that is sold through Costco.
I must admit I'm very surprised that such a common wifi device such as the Alexa Echo Gen. 3 would not have been tested prior to this going out on the market.
Thanks for your attempt to help me.
Mahalo
kgurney wrote:The configuration tool does not allow me to make these adjustments on this particular model. This was the same attempt made by the Tech Support Line when I called them. They too were not aware of this limitation on this particular model that is sold through Costco.
I must admit I'm very surprised that such a common wifi device such as the Alexa Echo Gen. 3 would not have been tested prior to this going out on the market.
Thanks for your attempt to help me.
Mahalo
Can you give me the exact steps you did? I ask because we have setup Echo products on the Orbi 753S AX4200 system. I doubt Costco sells a modified model, so it should work? We just use the normal setup using the Alexa app. You do have an Amazon account, correct?
The Alexa app will discover the device but when you attempt to enable it onto the Orbi WiFi Router is won't connect. I attempted this process several times with no success. I do have other Alexa Echo devices which enable w/out problems but the newest version Gen 3 will not work.
What happens if you disable AX mode on the RBR and set CTS to 2347?
Under Advanced Tab/Advanced Settings/Wireless Settings
I kind ran into the same problem with my gen 3, I did have a prior 2.4Ghz router that I put onliine behind the RBR. Set the same SSID name and PW on this router and got the Dot connected. Once it was online, it seemed to need a FW update on the DOT and after that took place, I turned OFF the 2nd router and the DOT migrated to the Orbi wifi with out any problems. Something to try if you have a spare old router.
