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Solved
RBK753S - Xbox Causes Router to Reboot, Occasional Double NAT
Hello, I recently changed from the Orbi RBK53 to the Orbi RBK753S, and now I am having issues with my Xbox kicking all my devices off wifi and causing my whole system to reboot. I am have no issu...
FURRYe38 wrote:Do any of your consoles have automatic updates even when turned off? If so, possible the port is being reporting active when this happens.
Yes, both my Xbox are set to "Instant On" and my Switch is also, so I think they are holding the port open once it has been used. But it does look like UPnP is doing it's job and deleting the Port Mapping when another system requests it, it just doesn't delete it when the system Powers Down, so I'm just going to monitor it.
I do have good news as I was able to just play an hour and a half of Breakpoint with the guy that was crashing me, so I am going to mark this thread as solved.
For those looking for help in the future, here is what ended up being my solution:
Upgrading to the latest firmware (V3.2.16.6_1.4.4)
Changing NAT Filter from Secure to Open
This gave all my systems Open NAT and Full Cone NAT.
This happens with the Xbox One X that is wired to the Router. I am not sure if there's an issue with the other one yet, as that one is used by my kids and they don't typically game online. I can consistently reproduce the router rebooting with the Xbox Party Chat.
I haven't had a Firmware Update since I first set it up since I have only had it for a little under two weeks, so it should have technically came factory setup. I will try to factory reset when I flash to v32, but I'll have to do that over the weekend since I work from home and need my internet and I can't risk the rest of my setup.
One potential difference I am noticing in your setup is that you have your 850 Series as an AP versus mine being a router, not sure if that would make a difference in the outcome.
Ya I need to change my sig mode, the RBR is now in router mode, been since v32 came out.
Try your one xbox wirelessly connected to see if the problem still happens. Then try the other xbox with the wired xbox turned OFF and see if the problem continues.
I know that there is 1 problem with NAT FIlter on Orbi since it first came out. I filed a bug report on it. NAT FIlter set to OPEN which should be used for two or more game consoles connected behind a router, it's broke on Orbi AX. Open should report FULL CONE NAT. IT reports Port Address Restricted NAT which is incorrect of that setting. PAR is for SECURE setting. I finally go word that NG fixed it and would push it on next major FW update. I hoped v32 had it but didn't so I presume next FW update will have this fix.
Reason behind using NAT Filter:
I have tried wirelessly with the same Xbox One X and it still causes the entire router to reboot.
Oddly enough, when I do happen to get a "Open NAT" on my Xbox, it does show as a Full Cone NAT.
I will double check if shutting down one Xbox works, but I believe I tried that with the Xbox One X and still had issues.Might contact NG support and ask about a beta.
Only other thing I would try is to factory retest the RBR and setup from scratch after loading v32. Power OFF The modem for 30 seconds then back on. Don't enable any Armor. I would disable IPv6. Leave NAT Filter at Secure. Bring online the xboxes. Set a IP address reservation ON the RBR for both. Apply and save the setting and let the RBR reboot. Hold the front power button on the xboxes until they shut off. This helps clear out all networking caches on the xbox. After the RBR is back to ready, Try the 1 xbox wired behind the RBR alone first and see if the problem continues.
I do have a support ticket out to Netgear, do you mean asking for a beta firmware? Is that something they do?
I'm going to have to try this over the weekend since it's a lot of moving parts and I don't want to screw up my access for the rest of my stuff.
Do I Factory Reset the router and the Satelites or just the router? Should I try flashing the firmware before doing that?
Ideally I would like to keep both Netgear Armor enabled and IPv6 since Netgear Armor was part of the reason I got the RBK753S version, are you suggesting this for testing purposes or have there been reports of either of these causing issues?