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Forum Discussion
tomtom1126
Apr 10, 2023Aspirant
RBK762S disconnected frequently.
I brough ORBI RBK762S 1 weeks ago, router unstable and disconnected frequently even I chat with Netgear apps support, the guy told me reset the router (actually I did it 2 times before). I reset the ...
plemans
Apr 10, 2023Guru - Experienced User
What modem/gateway is the router connected to?
- tomtom1126Apr 10, 2023Aspirant
Hi Plenams,
Thanks for your below feedback.
Modem is come from service provider Huawei (EchoLife HG863).
Default Gateway 192.168.1.1
Regards
Tom
- plemansApr 10, 2023Guru - Experienced User
might check this thread:
- tomtom1126Apr 10, 2023Aspirant
Hi Plemans,
Thanks again for your below information.
But I use this Modem/router Huawei EchoLife HG863 for over 10 years.
I use Apple Airport extream / Orbi RBK20 /Asus Zen before without any problem.
but for my new purchase ORBI762S keep on disconnected, 3 times today (till now).
I will try to check my service provider for what is going on!
Regards
Tom
- FURRYe38Apr 10, 2023Guru - Experienced User
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/000061277/Which-features-are-disabled-on-my-Orbi-router-when-it-is-set-to-AP-ModeTry option #2 first...
tomtom1126 wrote:
Hi Plenams,
Thanks for your below feedback.
Modem is come from service provider Huawei (EchoLife HG863).
Default Gateway 192.168.1.1
Regards
Tom
- tomtom1126Apr 11, 2023Aspirant
Dear Furrye38,
Reference to your below, I am not sure my IPS modem build in router or not, but I am sure it has no wifi. I am checking with my service provider to clarify the problem with my new router.
Anyway thanks!
Tom