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Forum Discussion
RBK763S (AX5400) reseting to factory default
I have run into an issue where after I reset the RBK760 and two Satellites, I can not get back to a single network. During the setup process, I encounter a message stating that there is an existing ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Are you setting up the RBR using Orbi app or PC connected to the RBR and web browser? Web browser is preferred.
Try setting up the router disconnected from the ISP modem/ONT.
When I use the PC web browser for the setup without being connected to my Modem/ISP, the built-in Orbilogon app does not bypass the search for the Internet in order to continue the setup process. Is there another way to setup the RBR760 using the web based method only?
The Modem that I have been connecting to is a Motorola MB8611 Docsis 3.1 on the Comcast Network gigabit service.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.I would try setting up the Orbi system with the RBR disconnected from the modem using a wired PC and web browser and walk thru the setup wizard at 192.168.1.1 after you factory reset the RBR.