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Forum Discussion
RBK763S (AX5400) reseting to factory default
I have run into an issue where after I reset the RBK760 and two Satellites, I can not get back to a single network. During the setup process, I encounter a message stating that there is an existing ...
When I use the PC web browser for the setup without being connected to my Modem/ISP, the built-in Orbilogon app does not bypass the search for the Internet in order to continue the setup process. Is there another way to setup the RBR760 using the web based method only?
The Modem that I have been connecting to is a Motorola MB8611 Docsis 3.1 on the Comcast Network gigabit service.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.I would try setting up the Orbi system with the RBR disconnected from the modem using a wired PC and web browser and walk thru the setup wizard at 192.168.1.1 after you factory reset the RBR.
Still quite frustrated since I have spent about a day trying to get what had been a stable network over the past several months to reset to my original configuration. I tried the power down of all devices and tried setting up using the web browser directly to the NG router with the modem disconnected, but still can not get all devices attached under the same IP address series, and many wireless devices are just not connecting. Thinking of upgrading to the 953 or 963 series Orbi modems - do you think that would correct the issue? Do I need to go to a NG modem as well - such as the CM2000 to ensure campatability?
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Do you have any Armor, Parental Controls or Traffic meter enabled?
I might ensure that all troubleshooting has been exhausted before going to another Orbi system. Possible this maybe a configuration issue at least. If the system had been working then things stopped working. What changed here that would cause this? Getting into a newer system could see same issues if not fully addressed.
Yes a NG CM series modem would be recommended.
