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Forum Discussion
RBK763S (AX5400) reseting to factory default
I have run into an issue where after I reset the RBK760 and two Satellites, I can not get back to a single network. During the setup process, I encounter a message stating that there is an existing ...
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Do you have any Armor, Parental Controls or Traffic meter enabled?
I might ensure that all troubleshooting has been exhausted before going to another Orbi system. Possible this maybe a configuration issue at least. If the system had been working then things stopped working. What changed here that would cause this? Getting into a newer system could see same issues if not fully addressed.
Yes a NG CM series modem would be recommended.
I do have the latest Firmware loaded: V6.3.1.0_1.1.41
The home is about 3100 Sq ft. I have the main router located at the center of the home and a wired backhaul connection to the first Satellite which is around 30 feet away through severals walls. The Second Satellite is in my Shed which is over 100 feet away, but still maintains a 2.4 Ghz wireless Backhaul connection. I tried various channel combination as recommended but som no difference in the Net work issues.
The one solution that seems to work (tried it previously) is reinitializing the network and changing the password for access to the network (using the default SSID). That means I have to manually reconfigure all of the end devices with the new password (Ring Cameras, Switches, Wifi lights etc) - but they all connect at once after I compete that change.
What I have seen in previous system resets due to power less etc, is that this issue reappears after those events. Neighbors system are all quite distant and have quite low signal strength once they reach my house - I don't think that is the source for any external interference.
With the latest reconfiguration of the Network, I have replaced my previous Motorola modem with the Netgear CM2000 - hopefully eliminating that as I had changed to Motorola a couple of months ago.
I am quite dumfounded about this situation.