NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK850 Dropping Internet Connection During Work Hours
Model: RBR850,RBS850,Alcatel-Lucent Fibre ONT Firmware: v4.6.9.11 OS: Windows 10, Linux Environment: Telus PureFibre direct to RBR850, wired backhaul to RBS850, wired LAN to servers and desktop c...
Has a factory reset and setup from scratch been performed since last FW update?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
"My RBR850 has a number of servers, cameras, and IoT devices in the range 192.168.1.10 - 192.168.1.100. Any other devices connecting use DHCP for 192.168.1.101 onwards." Are the dynamically addressed on the RBR or do you set a IP address reservation on the RBR for these devices?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Have you had the following enabled? Armor, Smart Parental Controls, or Traffic Meter.
Do you have any RBS deployed?
What is the size of your home? Sq Ft?
Is SIP ALG disabled on the RBR?
Has a factory reset and setup from scratch been performed since last FW update?
No. There has never been any direction from NetGear - or any other manufacturer - to perform a factory reset after a firmware upgrade.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I have a good quality CAT6 cable between my fibre ONT and the RBR850.
Are the dynamically addressed on the RBR or do you set a IP address reservation on the RBR for these devices?
Statc IPs are defined directly on most devices. Six IP cameras have MAC address IP reservation.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Wireless connections are unaffected. Internet connectivity is affected.
2.4GHz is on Auto, 5GHz is on 48.
Have you had the following enabled? Armor, Smart Parental Controls, or Traffic Meter.
Armor is not enabled.
Smart Parental Controls are not enabled.
Traffic Meter is not enabled.
Do you have any RBS deployed?
What is the size of your home? Sq Ft?
There is one RBS850 connected via wired backhaul.
Is SIP ALG disabled on the RBR?
Current settings:
Advanced | Setup | WAN Setup | NAT Filtering | Secured
Advanced | Setup | WAN Setup | NAT Filtering | Disable SIP ALG is unchecked
Thank you for your time in replying.
InstantDreams wrote:
Has a factory reset and setup from scratch been performed since last FW update?
No. There has never been any direction from NetGear - or any other manufacturer - to perform a factory reset after a firmware upgrade.
As a troubleshooting step, IF problems are seen after a FW update, if after most troubleshooting steps have been tried or exhausted, common last resort step is to factory reset. Been many issues solved by this.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I have a good quality CAT6 cable between my fibre ONT and the RBR850.
Are the dynamically addressed on the RBR or do you set a IP address reservation on the RBR for these devices?
Statc IPs are defined directly on most devices. Six IP cameras have MAC address IP reservation.
If you using static IP addresses ON devices, common normal and standard networking practice for using Static IP addresses is to use these out side of the default IP address pool range. Not with in it.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Wireless connections are unaffected. Internet connectivity is affected.
2.4GHz is on Auto, 5GHz is on 48.
Have you had the following enabled? Armor, Smart Parental Controls, or Traffic Meter.
Armor is not enabled.
Smart Parental Controls are not enabled.
Traffic Meter is not enabled.
Do you have any RBS deployed?
What is the size of your home? Sq Ft?
There is one RBS850 connected via wired backhaul.
Is the RBS directly connected to the back of the RBR or is there a LAN switch or LAN patch panel in between?
Is SIP ALG disabled on the RBR?
Current settings:
Advanced | Setup | WAN Setup | NAT Filtering | Secured
Advanced | Setup | WAN Setup | NAT Filtering | Disable SIP ALG is unchecked
Try SIP ALG enabled.
FURRYe38 wrote:
InstantDreams wrote:Has a factory reset and setup from scratch been performed since last FW update?
No. There has never been any direction from NetGear - or any other manufacturer - to perform a factory reset after a firmware upgrade.
As a troubleshooting step, IF problems are seen after a FW update, if after most troubleshooting steps have been tried or exhausted, common last resort step is to factory reset. Been many issues solved by this.
I acknowledge this statement. If the settings changes detailed below do not resolve this issue I will perform a factory reset and reconfiguration.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I have a good quality CAT6 cable between my fibre ONT and the RBR850.
Are the dynamically addressed on the RBR or do you set a IP address reservation on the RBR for these devices?
Statc IPs are defined directly on most devices. Six IP cameras have MAC address IP reservation.
If you using static IP addresses ON devices, common normal and standard networking practice for using Static IP addresses is to use these out side of the default IP address pool range. Not with in it.
I understand your question now. I have devices in the range 192.168.1.10 to 100 that either set their own static address or use MAC address reservation. All devices outside of that range use DHCP and are assigned an IP in the range 192.168.1.101 to 254. The devices "seen" by the RBR are in the static range.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
There are 5 wifi SSIDs shows under the Network Status, the closest of which is at 82% strength on Channel 4.
Wireless connections are unaffected. Internet connectivity is affected.
2.4GHz is on Auto, 5GHz is on 48.
Have you had the following enabled? Armor, Smart Parental Controls, or Traffic Meter.
Armor is not enabled.
Smart Parental Controls are not enabled.
Traffic Meter is not enabled.
Do you have any RBS deployed?
What is the size of your home? Sq Ft?
2,000SqFt
There is one RBS850 connected via wired backhaul.
Is the RBS directly connected to the back of the RBR or is there a LAN switch or LAN patch panel in between?
It is a direct connection
Is SIP ALG disabled on the RBR?
Current settings:
Advanced | Setup | WAN Setup | NAT Filtering | Secured
Advanced | Setup | WAN Setup | NAT Filtering | Disable SIP ALG is unchecked
Try SIP ALG enabled.
I have performed the following updates to the router settings based on your suggestions and other solutions found on this forum:
Turned off UPnP
Advanced | Advanced | UPnP | Turn UPnP On | UncheckedAdjust Time Settings
Advanced | Administration | NTP Settings | Set your preferred NTP Server | ca.pool.ntp.org
Advanced | Administration | NTP Settings | Time Zone | (GMT-07:00) Mountain Time (US & Canada)Turn off SIP ALG
Advanced | Setup | WAN Setup | Disable SIP ALG | CheckedI will monitor the performance over the next day or two and report back. Thank you again.
I have made the following changes to my Orbi settings:
- Turned off UPnP
- Advanced | Advanced | UPnP | Turn UPnP On | Unchecked
- Adjust Time Settings
- Advanced | Administration | NTP Settings | Set your preferred NTP Server | ca.pool.ntp.org
- Advanced | Administration | NTP Settings | Time Zone | (GMT-07:00) Mountain Time (US & Canada)
- Advanced | Administration | NTP Settings | Time Zone | Automatically adjust for DST
- Turn off SIP ALG
Advanced | Setup | WAN Setup | NAT Filtering | Secured
Advanced | Setup | WAN Setup | Disable SIP ALG | Checked
I've backed up my configuration and will continue testing.
- Turned off UPnP