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rsanheim's avatar
rsanheim
Aspirant
May 12, 2020

RBK852 - Does a new install via iOS app automatically setup QOS?

I'm trying to track down problems since setting up the RBK852 Orbi. These problems just started w/ the Orbi:

* HBO Now will no longer stream to my Apple TV - if a show starts to play at all, it buffers after 5 seconds and stalls out

* Tidal will no longer stream to Roon - if a track starts to play, it times out after a few seconds.

 

Both problems point to some sort of QoS filter gone awry, because I have plenty of bandwitdh (1 gig) and the above streams worked fine on my previous router. Netflix and other streaming services also work fine.

 

I have done a full reset from the iOS app to try to rule out any settings or QoS that may have auto applied, as I ran the speed test the first I setup. My main question is if the mobile app does some sort auto-speed test and setups QoS behind the scenes? I know there are many posts asking about QoS on the Orbi and how to disable, or even how to tell if it is enabled at all.

 

Does anyone know how to reset this router in such a way that QoS is _not_ setup? I don't want to return this system, as it performs well w/ great range, but if I can't turn off the magical QoS its a deal-breaker.

 

Thanks!

3 Replies

    • rsanheim's avatar
      rsanheim
      Aspirant
      May 12, 2020
      kildare wrote:

      Do you setup the Orbi for router or AP mode?

       

      Its in router mode, as I need to be able to use port forwards on the Orbi.

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 12, 2020

    QoS is automatic and runs behind the scenes after the RBR is setup. There is nothing to configure. 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try disabling the following and see:
    IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    Be sure that CTS and RTS values are changed to 2346 under Advanced Tab/Advanced Settings/Wireless Settings<<<<

    rsanheim wrote:

    I'm trying to track down problems since setting up the RBK852 Orbi. These problems just started w/ the Orbi:

    * HBO Now will no longer stream to my Apple TV - if a show starts to play at all, it buffers after 5 seconds and stalls out

    * Tidal will no longer stream to Roon - if a track starts to play, it times out after a few seconds.

     

    Both problems point to some sort of QoS filter gone awry, because I have plenty of bandwitdh (1 gig) and the above streams worked fine on my previous router. Netflix and other streaming services also work fine.

     

    I have done a full reset from the iOS app to try to rule out any settings or QoS that may have auto applied, as I ran the speed test the first I setup. My main question is if the mobile app does some sort auto-speed test and setups QoS behind the scenes? I know there are many posts asking about QoS on the Orbi and how to disable, or even how to tell if it is enabled at all.

     

    Does anyone know how to reset this router in such a way that QoS is _not_ setup? I don't want to return this system, as it performs well w/ great range, but if I can't turn off the magical QoS its a deal-breaker.

     

    Thanks!