NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

spater's avatar
spater
Aspirant
Jan 23, 2021

RBK852 - Odd music streaming app behaviour

I have a simple system set-up: I stream music to my wireless speaker (Devialet) via the Tidal and Spotify apps on my iPhone or iPad.
 
I have a problem where I press play on the music app, but no music plays from the speakers (but the devices are connected via AirPlay). To rectify, I need to close the Tidal (or Spotify) app, re-open it, press play and then the music plays from the speaker.

 

This only seems to happen when I am connected via 5GHz and not 2.4GHz (I check via Orbi app Device Manager)
 
Only a minor irritant, but I'd like to try and resolve - anyone else had this issue?

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 23, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What channels are you using?

     

    Check with the Mfrom of the streaming device as well for additional help and information.

    • spater's avatar
      spater
      Aspirant
      Jan 23, 2021

      Hi - firmware version is V3.2.17.12_1.4.14

      The Orbi is connected to a BT FTTC modem that was pre-installed in the house before I moved in. (BT is the ISP)

      Using channel 40 for 5GHz and 'Auto' for 2.4GHz

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jan 24, 2021

        Try setting manual channel 1, 6 or 11 on 2.4Ghz

        Try changing CTS values from 64 to 2347 on the RBR...

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 24, 2021

    I would make contact with the music and speaker mfr and see if they have any additional help and information...