NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK852 / AX6000 and Samsung Frame TV wifi issues
I have a brand new Samsung Frame TV and it can't consistently connect to my wifi set up. I tried following the steps outlined in this post: https://community.netgear.com/t5/Orbi/TV-s-wont-connect-t...
After speaking with both Samsung and my ISP and after trying a whole hosts of solves, I came to same conclusion that you did. I also think the wifi receptor on the Samsung frame is poor. In my last experiment, I moved one of my router satellites right next to the Samsung Frame TV box and that worked much better. I then also tried wiring the TV box into my router satellite via ethernet cable and it worked even better (not surprisingly). Moving forward, I'm going to put my router satellite right next to the TV box and wire the TV in via ethernet. Not ideal as I think the frame should have a much better wifi receptor, but this is the solution that I'm going with.
Thanks for your response
My modem is a Motorola DOCSIS 3.1 Cable Modem
TV firmware is up to date
RBR and RBS are more than 30 ft apart. House is ~2200 square feet
Have tried disabling AX mode and different channels for 2.4 and 5.0 but that didn't help
Have also tried disabling features as you suggested but still not connected
Pretty sure this is a Netgear Orbi problem and not Samsung as I have 25+ devices also connected to wifi and no issues there. Only issue is with the Samsung TV
I would make contact with NG support AND Samsung. If the TV is the only problem device while your others are not having any issues, I would start with Samsung first...