NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Rbk852 has never been able to check for updates automatically
I have updated the firmware manually every time and am currently on the latest. I’ve owned it for about a year. Please someone help me figure out how to update it with the iPhone app. So I’ve been thr...
- The solution is that Netgear has no reason to fix the automatic process as everyone just keeps telling people to needlessly upgrade it manually.
Rawcus wrote:
Please do not ask me the latest version I have installed as you can find that out for yourself.
There appears to be a misunderstanding. Netgear set up these community forums so that customers can talk to each other about Netgear products, issues, and possible solutions. In four years, I have never seen any Netgear employee participate in the forums. Never.
Thus, "no" we cannot find out anything about your system for ourselves.
Rawcus wrote:
IBy all means please do not mention how to manually update the firmware. There seriously was a post earlier that the solution from a superuser was to manually update it? What is that?
Firmware updates are a frequent topic on the forum because the situation is such a mess. Many of the posts start out with, "I used the Orbi app to update firmware and now <something horrible has happened>." This is the reason people with a lot of experience are not all that excited about updating firmware using the app. In addition, there are a range of opinions regarding whether it is necessary or advisable to force new firmware on an Orbi when it does not offer to install it. For those who demand the newest firmware, manually updating is the only solution that the user community has found.
Perhaps a user who participates in the AX forum https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax or the Orbi "app" forum has discoverd a way to get the Orbi app to work. https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
CrimpOn wrote:
Rawcus wrote:
Please do not ask me the latest version I have installed as you can find that out for yourself.There appears to be a misunderstanding. Netgear set up these community forums so that customers can talk to each other about Netgear products, issues, and possible solutions. In four years, I have never seen any Netgear employee participate in the forums. Never.
Thus, "no" we cannot find out anything about your system for ourselves.
As long as you're not talking about forum moderators for I've seen a few of them responding to questions about warranties.The idea or thought of actual Netgear employees monitoring or engaging in this forum does not surprise me. What does surprise me is that no one has brought it up before. It's not so much that the participant in mind has access to any user details which I doubt but rather of an annoyance of being all things to all questions, and there lies the confusion.
vajim wrote:
As long as you're not talking about forum moderators for I've seen a few of them responding to questions about warranties.Thanks for the clarification. I guess my concept of "employees" consists of "people who know things", such as Engineers and Tech Support people above "Level 1". My impression of the power of moderators is to "moderate" and to "pass things on" to someone who actually has authority. It would be bizzare for someone to devote so many hours to community forums without some sort of compensation.
CrimpOn wrote:
vajim wrote:
As long as you're not talking about forum moderators for I've seen a few of them responding to questions about warranties.It would be bizzare for someone to devote so many hours to community forums without some sort of compensation.
My thoughts exactly......not to mention the apparent position in most of these posts would lead the observer to assume we're dealing with a NG employee.
- The lastest version as in as if the writing of the post and correlated to the firmware available you’ll know it is the latest one. But regardless it is the latest meaning asking me if I have the latest would be a pointless endeavor.
However you do bring up a good point about an employee never looking at this message board and if I bought this up with the expectation of being able to update it with the app and it doesn’t work I should just seek damages instead.
The version is 3.2.17.12 and is the rbk852 which includes the rbr850 and rbs850. I would be interested in know what other hardware identifiers could help narrow this down further. I am assuming their isn’t any.- I also maybe wrote that not having much sleep. I noticed that a few other people have written similar posts about similar problems and it always reverts to a solution that doesn’t include the original problem of updating with the app.
Regardless which way is better or safer for the router the advertised function of updating with the app or even the website without getting a service is unreachable error should not be the case for over a year.
The app basically appears to be a way for Netgear to try and push there pro support and armor add ons. Armor itself has at least two different descriptions and links to its product page within the app.
Point being If someone is looking up a similar problem they can hopefully find this post and remember it’s not 1999. This should let them know that app updating automatically shouldn’t be a problem and they should contact a regulatory body about it.
vajim wrote:
CrimpOn wrote:
Rawcus wrote:
Please do not ask me the latest version I have installed as you can find that out for yourself.In four years, I have never seen any Netgear employee participate in the forums.
Another thought on this subject, a quick observation of the other forums offered in this community will reveal one individual who appears every where with basically the same copy/paste responses in several other forums. Perhaps that's where the idea of Netgear employees contributing came from.
