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Forum Discussion
Solved
Rbk852 has never been able to check for updates automatically
I have updated the firmware manually every time and am currently on the latest. I’ve owned it for about a year. Please someone help me figure out how to update it with the iPhone app. So I’ve been thr...
- The solution is that Netgear has no reason to fix the automatic process as everyone just keeps telling people to needlessly upgrade it manually.
CrimpOn wrote:
Rawcus wrote:
Please do not ask me the latest version I have installed as you can find that out for yourself.There appears to be a misunderstanding. Netgear set up these community forums so that customers can talk to each other about Netgear products, issues, and possible solutions. In four years, I have never seen any Netgear employee participate in the forums. Never.
Thus, "no" we cannot find out anything about your system for ourselves.
As long as you're not talking about forum moderators for I've seen a few of them responding to questions about warranties.
The idea or thought of actual Netgear employees monitoring or engaging in this forum does not surprise me. What does surprise me is that no one has brought it up before. It's not so much that the participant in mind has access to any user details which I doubt but rather of an annoyance of being all things to all questions, and there lies the confusion.
vajim wrote:
As long as you're not talking about forum moderators for I've seen a few of them responding to questions about warranties.
Thanks for the clarification. I guess my concept of "employees" consists of "people who know things", such as Engineers and Tech Support people above "Level 1". My impression of the power of moderators is to "moderate" and to "pass things on" to someone who actually has authority. It would be bizzare for someone to devote so many hours to community forums without some sort of compensation.
CrimpOn wrote:
vajim wrote:
As long as you're not talking about forum moderators for I've seen a few of them responding to questions about warranties.It would be bizzare for someone to devote so many hours to community forums without some sort of compensation.
My thoughts exactly......not to mention the apparent position in most of these posts would lead the observer to assume we're dealing with a NG employee.