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ahswp's avatar
ahswp
Apprentice
May 28, 2020

RBK852 keeps dropping 2.4GHz connections

My 852s keep dropping the 2.4 band. I have multiple devices that can only be used on a 2.4 band and these devices keep going offline. It seems that only my devices which connect on 5 band stay online...
Mikey94025's avatar
Mikey94025
Hero
May 28, 2020
ahswp wrote:

My 852s keep dropping the 2.4 band. I have multiple devices that can only be used on a 2.4 band and these devices keep going offline. It seems that only my devices which connect on 5 band stay online. Rebooting helps temporarily. Any suggestions welcome!

Please be specific - What devices of yours connect but then go offline on the 2.4 band?  The solution may vary by device because of specific wireless compatibility issues or constraints.

 

Make sure that in Advanced... Advanced... Wireless Settings you set CTS/RTS for both bands to 2347.  That helps a lot.

 

Some 2.4Ghz IoT devices don't like it when the 2.4Ghz and 5Ghz SSIDs are the same and have difficulty connecting so you need to lower the power and/or hide the 5Ghz SSID for the initial setup.  After you do get them connected then they shouldn't have a problem with the 5Ghz SSID anymore and can restore the 5Ghz settings.  Someone here reported that their IoT device couldn't coexist with 5Ghz even after connected, but that has not been my experience with my few fussy IoT 2.4Ghz devices.

 

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
May 31, 2020

Hi ahswp

 

We’d greatly appreciate hearing your feedback letting us know if the information FURRYe38 and Mikey94025 provided has helped resolve your issue or if you need further assistance.

 

Regards,
Blanca
Community Team