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Forum Discussion
RBK852 loosing connection
I bought this piece of something a few months ago. In the beginning it worked fine. Now I am on my way to open the window and.... When router disconnects wifi and my 2 pc who is connected via ether...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Does the front LED turn ON PINK when this happens on loosing connection?
Have you tried the RBR at a different locations, say friend or families place to see if problem follows the RBR?
What is the brand and model is the switch being used?
What is the brand and model of the PCs and the brand and model of the ethernet adapters in these PCs?
What OS are you using on these PCs?
How are the RBS connected to the RBR via ethernet? Directly to the back of the RBR or is there a LAN switch in between them?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What security modes are you using? WPA2/AES Only is best.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200 and enable SIP ALG.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Hi, firmware is V4.6.14.3_2.3.12
modem and mrf I don´t know. there is a box on the wall and no info.
When it happens i just see that internet stops working on computers, iphone or tv. No pink lights, no lights at all.
I bought the best cables I could found. what you wrote.
Switch is Netgear GS108E 8-Port Gigabit Plus Switch v3.
RBS is not connected via ethernet. Only wifi.
My home is 2421sq ft
Distance is almost 15 ft
2,4 channel is now 12. I have tryed a few different. those you suggested.
5 channel is 48
And all the rest you ask me I have done with the support. I can do it again but i am pretty sure it wont help
Thanks for help
Mats
Mats67 wrote:
Hi, firmware is V4.6.14.3_2.3.12
modem and mrf I don´t know. there is a box on the wall and no info. Can you take a picture of this modem thats on the wall? Is there a sticker under the modem?
When it happens i just see that internet stops working on computers, iphone or tv. No pink lights, no lights at all.
I bought the best cables I could found. what you wrote.
Switch is Netgear GS108E 8-Port Gigabit Plus Switch v3. Can you disconnect this switch temporarily and see if this changes anything?
RBS is not connected via ethernet. Only wifi.
My home is 2421sq ft
Distance is almost 15 ft <Distance between the RBR and RBS is too close. 30 feet is starting distance. Please move the RBS out farther. You might try also turning OFF the RBS and just test with the RBR alone to see if the problem continues.
2,4 channel is now 12. I have tryed a few different. those you suggested.
5 channel is 48
And all the rest you ask me I have done with the support. I can do it again but i am pretty sure it wont help
Also enable SIP ALG under Advanced tab/Setup/WAN Setup.
Hi again. I have unplugged the switch. Ethernet cable from fiber box in the RBR. Still the same As I wrote on my first message I unplugged and turned of RBS, no change. SIP ALG is enabled. Today it happens a lot and I see the speed when I check when offline goes from 700mb to 2.5gb. I have 500/500 from Bredband2. Everytime it disconnects and log me out from my games. And teams stop working. All wifi stops on phone and apple tv´s. I do think it is the RBR that mess it up. Either hardware or software. I have 2 pc´s in my office/computer room. When i connect for example Pc1 to fiber box and Pc2 to RBR Pc1 has full internet access when RBR loosing connection and Pc2 has no acess, phones no acess via wifi, no tv. If I turn off wifi on my iphone it works fine with 4G. The main problem must be RBR. But I can´t figure it out. I am working no till thursday. On friday I will use my old Asus mesh again to see what will happen.
Mats
Would you set up email logging and let us know if this changes the behavior any?