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Forum Discussion

Mats67's avatar
Mats67
Aspirant
Feb 01, 2023

RBK852 loosing connection

I bought this piece of something a few months ago. In the beginning it worked fine. Now I am on my way to open the window and....  When router disconnects wifi and my 2 pc who is connected via ether...
Mats67's avatar
Mats67
Aspirant
Feb 19, 2023

Hi Kevin. 

Did this and I had to reinstall devices. So I will keep you informed here how it will work.

Thanx

Mats

Mats67's avatar
Mats67
Aspirant
Feb 19, 2023

In one way I m sorry... next way  I am pissed off I have so much problem so if I knew I would never have bought this rbk852.. Sorry. I have nothing good to say.

Mats

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 19, 2023

    Please provide the brand and model# of the ISP modem or ONT that the RBR is connected too as well. 

     

    • Mats67's avatar
      Mats67
      Aspirant
      Feb 19, 2023
    • Mats67's avatar
      Mats67
      Aspirant
      Feb 19, 2023
      I have a fiber modem. Tryed to take a photo but cannot upload it hear. I am helpful from everyone who wants to help. I just get the macnr and all that us!
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 19, 2023

        Use the choose file button on a post to attach you picture file to the post. 

  • Mats67's avatar
    Mats67
    Aspirant
    Feb 19, 2023

    Now I feel I just want my money back. this is worst items I have been worked with.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 19, 2023

      And we still don't know the brand and model # of the ISP modem/ONT. 

      Sounds like there is already a router here that can effect good operation with any external router connected to it. 

       

      IF your not happy then get it back to the place of purchase. 

      • Mats67's avatar
        Mats67
        Aspirant
        Feb 19, 2023
        I guess rhat would be the best! Get the money back if you think that would be the best solution… 🙄
    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Feb 20, 2023

      Hi Mats67,

      Thank you for your post!

       

      I would like to get you in touch with one of our experts the help you troubleshoot this issue!

       

      Please provide the following information in a PM so I can endorse you to our support team:

      Name:
      Email:
      Phone Number:
      Device Model:
      Firmware:
      Serial Number:
      Preferred time to be contacted:
      App version:

      Please provide this information as soon as possible!

       

      I look forward to hearing from you!

      Best,
      Kevin
      Community Team

      • Mats67's avatar
        Mats67
        Aspirant
        Feb 20, 2023

        Thank you Kevin. I am away most of the day and when I am back tonight I will send you everything to you.

        Regards

        Mats