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Forum Discussion
RBK852 packet loss on Zoom / FaceTime / internet dropping
My RBK852 system is experiencing random packet loss (over 80%) when on Zoom or FaceTime on my iMac (latest model) or iPhone 12 Pro - both runing latest operating systems), and it also randomly drops ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Try moving the RBS closer to the RBR. Try 30 feet. Try to get a more accurrate distance measurment if possible.
houtany wrote:My RBK852 system is experiencing random packet loss (over 80%) when on Zoom or FaceTime on my iMac (latest model) or iPhone 12 Pro - both runing latest operating systems), and it also randomly drops internet.
The satellite is in my office which is about 30-40 feet from the router which is centrally located in my house. The house is 3,000 sq.ft. and only one story. Speedtests via the router settings is over 900mb download (router wired to modem) and around 420mb download on iPhone 12 Pro (wifi) and same on my iMac which is wired to the satellite via ethernet.
Both router and satellite are running v3.2.18.1_1.4.14 firmware. I've tried the following:
- power cycling modem then RBR / RBS (in the proper order, etc.)
- Upgrading both RBR and RBS to firmware V3.2.18.1_1.4.14
- disabling SIG ALP
- disabling 2.4ghz AX
- disabling 20/40mhz coexistence
- setting NAT Filtering to Open
- assigning manual IP to both iMac and iPhone via router reservation + client network settings
- changing DNS to 1.1.1.1 / 1.0.0.1 / 8.8.8.8 / 4.4.4.4 in router settings and also on the client devices
- changing channels to channels with less interference using WiFi Explorer (2.4ghz on CH6 and 5ghz CH48)
- disabling daylight savings time setting for router
- updating NTP server to cloudfare's NTP
- setting CTS to 2347
- disabling IPv6
- disabling Traffic Meter
Generally, it works fine except when on FaceTime or Zoom call which initiallly work then lag and drop. My PS4 tends to get no more than a fair connection when playing NHL21 as well although the WiFi signal is shown to be 100% in the PS4 settings.
It seems many people are having this issue, but I was not able to find any clear solution. I would appreciate any help! I have contacted NG support as well. Thanks!
- It is a Technicolor TC4400 which I am now considering to switch to Arris S33 today. My ISP is Spectrum and I have the 1Gbit plan.
- 2.4ghz is on channel 6 and 5ghz is on channel 48.
- Using an AR measuring app, from the satellite to router is closer to 30' (around 28' and some change)
Netgear emailed me back and said to change the MTU to 1479 and to downgrade the router's firmware to v3.2.17.12. I asked them if they also want me to downgrade the satellite - I assume yes, but I want to be sure first.
So far I did change the MTU but the problem persists. I will downgrade the firmware and post an update.
Yes, downgrade both RBS and RBR. RBS first, the RBR lastly.
Let us know how it goes.
- It took about 3 tries but the router finally downgraded. The satellite downgraded on the first try.
Will test it out with FaceTime and Zoom over next couple of days.- Ok so it's definitely the satellite causing the packet loss FaceTime works perfectly when iPhone is connected to the router. When I go into the office and iPhone switches to the satellite, packet loss starts and other side can't see or hear me. Freezes and such. Zoom is the same. Any ideas?