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Forum Discussion
RBK852 packet loss on Zoom / FaceTime / internet dropping
My RBK852 system is experiencing random packet loss (over 80%) when on Zoom or FaceTime on my iMac (latest model) or iPhone 12 Pro - both runing latest operating systems), and it also randomly drops ...
- It is a Technicolor TC4400 which I am now considering to switch to Arris S33 today. My ISP is Spectrum and I have the 1Gbit plan.
- 2.4ghz is on channel 6 and 5ghz is on channel 48.
- Using an AR measuring app, from the satellite to router is closer to 30' (around 28' and some change)
Netgear emailed me back and said to change the MTU to 1479 and to downgrade the router's firmware to v3.2.17.12. I asked them if they also want me to downgrade the satellite - I assume yes, but I want to be sure first.
So far I did change the MTU but the problem persists. I will downgrade the firmware and post an update.
Yes, downgrade both RBS and RBR. RBS first, the RBR lastly.
Let us know how it goes.
- It took about 3 tries but the router finally downgraded. The satellite downgraded on the first try.
Will test it out with FaceTime and Zoom over next couple of days.- Ok so it's definitely the satellite causing the packet loss FaceTime works perfectly when iPhone is connected to the router. When I go into the office and iPhone switches to the satellite, packet loss starts and other side can't see or hear me. Freezes and such. Zoom is the same. Any ideas?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Try moving the RBS closer to the RBR. Try 30 feet. Try to get a more accurrate distance measurment if possible.
IF you feel the RBS is faulty, make contact with NG support and ask about a replacement.