NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK852 packet loss on Zoom / FaceTime / internet dropping
My RBK852 system is experiencing random packet loss (over 80%) when on Zoom or FaceTime on my iMac (latest model) or iPhone 12 Pro - both runing latest operating systems), and it also randomly drops ...
houtany wrote:My RBK852 system is experiencing random packet loss (over 80%) when on Zoom or FaceTime on my iMac (latest model) or iPhone 12 Pro - both runing latest operating systems), and it also randomly drops internet.
The satellite is in my office which is about 30-40 feet from the router which is centrally located in my house. The house is 3,000 sq.ft. and only one story. Speedtests via the router settings is over 900mb download (router wired to modem) and around 420mb download on iPhone 12 Pro (wifi) and same on my iMac which is wired to the satellite via ethernet.
Both router and satellite are running v3.2.18.1_1.4.14 firmware. I've tried the following:
Try downgrading to v22?
- power cycling modem then RBR / RBS (in the proper order, etc.)
- Upgrading both RBR and RBS to firmware V3.2.18.1_1.4.14
- disabling SIG ALP< This should be enabled.
- disabling 2.4ghz AX< Does disabling AX on 5Ghz do anything?
- disabling 20/40mhz coexistence
- setting NAT Filtering to Open
- assigning manual IP to both iMac and iPhone via router reservation + client network settings
- changing DNS to 1.1.1.1 / 1.0.0.1 / 8.8.8.8 / 4.4.4.4 in router settings and also on the client devices< Try using ISP DNS?
- changing channels to channels with less interference using WiFi Explorer (2.4ghz on CH6 and 5ghz CH48) <Try channel 40?
- disabling daylight savings time setting for router<This should be enabled.
- updating NTP server to cloudfare's NTP
- setting CTS to 2347< Try 500?
- disabling IPv6
- disabling Traffic Meter
Generally, it works fine except when on FaceTime or Zoom call which initiallly work then lag and drop. My PS4 tends to get no more than a fair connection when playing NHL21 as well although the WiFi signal is shown to be 100% in the PS4 settings.
It seems many people are having this issue, but I was not able to find any clear solution. I would appreciate any help! I have contacted NG support as well. Thanks!
I still think your underlying problem is bufferbloat. Many times people have such problems and think they need to get a faster service, but in reality, it's bufferbloat. This shows up most readily with gaming and activities such as facetime and zoom.
https://evenroute.zendesk.com/hc/en-us/articles/360045162413-Optimizing-for-Zoom-conferencing
This is one the main reasons I switched my Orbi to AP mode with my Asus as router. The Orbi (for wifi) does exceedingly well for my purpose, but the Asus blows the Orbi away in terms of controls - including QOS. As fast as the Orbi is overall, I still experienced stuttering with Cisco Jabber. After switching to the Asus for routing and adjusting QOS as stated earlier, I no longer have the issue.
You can check your bufferbloat on sites such as
https://www.waveform.com/tools/bufferbloat
or
https://www.dslreports.com/speedtest
Don't depend on sites such as speedtest.net or fast.com as those are just simple speed tests and do not truly test for bufferbloat.
tak1313 wrote:I still think your underlying problem is bufferbloat. Many times people have such problems and think they need to get a faster service, but in reality, it's bufferbloat. This shows up most readily with gaming and activities such as facetime and zoom.
https://evenroute.zendesk.com/hc/en-us/articles/360045162413-Optimizing-for-Zoom-conferencing
This is one the main reasons I switched my Orbi to AP mode with my Asus as router. The Orbi (for wifi) does exceedingly well for my purpose, but the Asus blows the Orbi away in terms of controls - including QOS. As fast as the Orbi is overall, I still experienced stuttering with Cisco Jabber. After switching to the Asus for routing and adjusting QOS as stated earlier, I no longer have the issue.
You can check your bufferbloat on sites such as
https://www.waveform.com/tools/bufferbloat
or
https://www.dslreports.com/speedtest
Don't depend on sites such as speedtest.net or fast.com as those are just simple speed tests and do not truly test for bufferbloat.
You are right. I just tried the waveform.com test and I got a F. And it is exactly latency that I feel is happening during all activities, whether streaming or video calls. Mind you, I did the test with the RBS unplugged from power and I am connected via WiFi from my iMac to the RBR which is 30 ft away, but I expect the exact same results with the RBS which I will try and report back now.
Results: https://www.waveform.com/tools/bufferbloat?test-id=a3653a63-cb88-439f-bc3e-d13be25273e4