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Forum Discussion
RBK852 slow WiFi
Hey y’all I have broadband service and get 50-70 mbps over an old Apple AirPort Extreme. I installed my orbi and one satellite and the WiFi speed is capped at 10mbps. I thought it maybe increase...
Try a different laptop if you have one or can barrow on.
Ensure wifi adapter drivers are up to date for th Dell laptop.
What is the mfr and model # of the wifi adapter installed in the Dell laptop.
Jon20175 wrote:
Ok. Found an old docking station.
Ethernet from Mikrotik to laptop. Download 40 mbps upload 11 ping 40. (About expected for time of day).
Ethernet from orbi to laptop. Download 9 upload 8 ping 33. Test conducted within 2 minutes of mikrotik to laptop test.
So I am confused on your methodology.
I have plugged in an AirPort Extreme directly to Mikrotik. Get 40mbps+ wirelessly on all devices Mac and PC.
I plugged in laptop to Mikrotik. Get 40 mbps+.
I plug in orbi to Mikrotik. Get 10 mbps-.
The problem seems to be based in the orbi, not the model and mfg and firmware of other devices, right?
I have plugged in an AirPort Extreme directly to Mikrotik. Get 40mbps+ wirelessly on all devices Mac and PC.
I plugged in laptop to Mikrotik. Get 40 mbps+.
I plug in orbi to Mikrotik. Get 10 mbps-.
The problem seems to be based in the orbi, not the model and mfg and firmware of other devices, right?
Helpful to know the Mfr and model # if the adapter.
However this is something NG will have to help you out on. Not much else we can do here in the forums:
https://www.netgear.com/support/#
Have them help you with debug logs found here:
They will probably ask you Mfr and model# of the adapter as well.
Good Luck.
- Thanks for your help.
I am still waiting to hear back from “Customer Support”. I update my available times daily in my file. Haven’t heard from
Them in going on two weeks. Terrible service. I would take into account during this world event of CD19 that most support will be delayed. If you have a case open or ticket open, keep in touch with them.
Good Luck.
It's probably worth trying a factory reset and then reconfigure your Orbi from scratch. This has cleared up slow speeds for other users in the forum here.
- Thanks for recommendation. Tried factory reset. No change. Tried unplugging satellite so only focused on base unit, no change.
Bout ready to return and find a better solution. Helpful to know the Mfr and model # if the adapter.
- The orbi is the RBK852
The ISP antenna is
Mikrotik
RBSXTR
R11e-LTE-US
RouterOS v6.46.4
That is all that is connected. Not sure of any adapters.
Thanks
Jon You reported using "Dell is wireless." ?
- Sorry. I was just trying to show that speeds was device agnostic. I don’t get any higher speed regardless of PC or Mac. Mobile or laptop. I am somehow capped at 10mbps. I have login to antenna and can see it coming in faster.
Jon20175 wrote:
I have plugged in an AirPort Extreme directly to Mikrotik. Get 40mbps+ wirelessly on all devices Mac and PC.
I plugged in laptop to Mikrotik. Get 40 mbps+.
I plug in orbi to Mikrotik. Get 10 mbps-.Did you use the same ethernet cable to connect the Orbi to your Mikrotik that you used for the AirPort Extreme and the laptop? It certainly does seem to be your Orbi base unit, assuming everything else is exactly the same (same cable used, connected to the same port on the Mikrotik).
- Yes. The mike Otis is mounted high on the exterior of the house. A single cable is run to a place in the house. I have no ability to change out the cable. So the antenna end cable are the same.
Jon Do you have your prior router by chance? IF you do. you might do this, swap in the prior router and speed test. See if speeds are to spec. if it is, then this point to the RBR.
I presume if a factory reset has been performed and setup from scratch on the RBR, and speeds are still not to spec, I would presume the RBR is faulty. Only other way to check the RBR out is to take it to a different location with a different ISP Modem and see if the problem follows. If it doesn't, then the issue is between the RBR and your particular ISP Modem.
