NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK852 wan port is not connecting
hello, i have RBK852 Orbi router/satalite connected to CM1200 and it has been working great until last night when the wan port is not connecting to the internet. (magenta light) I used an old router...
In addition to what FURRYe38 said, make sure nothing else is plugged into the cm1200 other than the orbi.
The cm1200 has more than 1 ethernet port but the vast majority of ISP's only support 1 device connected.
So before you follow his procedure, make sure to disconnect everything from the cm1200 (including coax).
then reconnect coax and follow the power on/startup guide outlined prior.
Thank you both, it still looks like the wan port on. The Orbi is damaged from the lightning struck that hit the ISP tap. When I switched to “bridge mode “ the Orbi router was able to connect to my older router that is working with the modem and speed is reasonable.
The issue now is that the satellite is not connecting, not sure if it is because of “bridge mode”
Thanks!
The issue now is that the satellite is not connecting, not sure if it is because of “bridge mode”
Thanks!
If you feel the Orbi is damaged, I would contact NG support and ask about RMA options.
https://my.netgear.com/support/contact.aspx
Did you put the RBR in to AP mode?
