NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ichan7's avatar
ichan7
Initiate
Aug 12, 2021
Solved

RBK852 won't let me login after updating firmware to 4.6.3.9

Hi all,     Is there anyone encountering problems with login after updating RBK850 series routers and satellites to firmware 4.6.3.9? I have just updated mine and are not able to login through web ...
  • ichan7's avatar
    ichan7
    Aug 13, 2021
    Hi FURRYe38, The problem has been sorted. Firstly, the satellite device connected to the router automatically when I powered it on after its being off for 1.5 hours. Web remote management worked when I attempted connecting it over HTTPS. However, I no longer see the remote management options which could have been removed by the firmware update. Anyway, I am now able to manage my Orbi system with a web browser. Thank you for the advice and looking into it. Cheers, Isaac
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 13, 2021

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Thank you.

ichan7's avatar
ichan7
Initiate
Aug 13, 2021
Hi FURRYe38, The problem has been sorted. Firstly, the satellite device connected to the router automatically when I powered it on after its being off for 1.5 hours. Web remote management worked when I attempted connecting it over HTTPS. However, I no longer see the remote management options which could have been removed by the firmware update. Anyway, I am now able to manage my Orbi system with a web browser. Thank you for the advice and looking into it. Cheers, Isaac