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Forum Discussion
RBK853 - Only about 8 Entries in the Router Logs
My log in the router only shows about 8 last entries. How do I get see more entries there? Also I coudn't get Email working because gmail rejects it from logging into my email accont. Any ideas how ...
Nothing changed for me, I still have 7 entries as before.
My RBR850 only has about 7 log entries in the system. All options are checked on the left side. In Router mode, works fine but the logging cape seems to be broken.
- Chuck_M, just got home from work, log is full however it cuts off several hours after I left this morning starting about 3 hours later logging entries. Now there seems to be some sort of total entries or some time constraints... Will have to count total entries tomorrow to see.... annoying "bug" for sure
I will go back and do the same and report.
- 2 days in a row of exactly 34 entries when I get home from work. Cleared it 12 hours prior each morning before checking it when I get home. Odd part is it seems to skip logging for a few hours early on so I am not sure if it removing early entries once it hits 34??
I only have the Router Operations tick box checked FYI - Very odd, today (06-22-20) my logs only show 7 entries again when I got home from work this evening. This is bizzare
Mine too.. only about 7 entries that never seem to change and are useless.
Hi, All,
This has been brought up already to our product teams. We will provide update once new information will be available.
Regards,
Blanca
Community Team- For the past 3 days now my logs are back to "unlimited" entries. I have done nothing on my end so I don't understand what is causing this. Is there a cloud service tied into the logs?
Anything is possible when it comes to Orbi. Remember the one FW update fiasco back in March? That was tied to some cloud services on there side.
There is no change in the log entries for me, still 7.
There is a newer firmware available as a Hot fix which I cannot update to, automatically. I am new to Netgear, not sure I understand the difference between a regular firmware update and a hot fix. Also do I need to update to this version? Not sure whether it will have any effect on number of log entries that I am still having issues with. Thank you.
I am at version V3.2.15.32_1.3.25 on RBR850 and only have 7 or so log entries.
I dont think this issue has been fixed yet.
- It 100% has NOT been fixed yet....
After updating to V3.2.16.6, my log entries have gone up from 7 to 27. The information in the logs still the same, sowing connection time, MAC address and IP address.
I have not made any changes, but I noticed that number of log entries went down from 27 to just 1, which is the logging into the router:
[DHCP IP: (192.168.1.7)] to MAC address XX:XX:XX:XX:XX:XX, Monday, Aug 31,2020 17:54:31
Still Firmware Version V3.2.16.6_1.4.4. This is totally useless.
I also had a hardware issue with one of the 3 units, the reset button did not work because the body was lose and had moved. I called NETGEAR support (well within the 90 days), they said to ship the unit at my expense and then they will send the replacement after they receive it. Never had that kind of experience with any company I have worked with, especially for a router that costs $1,000. I decided to keep the defective unit.
This is my first Netgear device ever and will definitely be the last one.
You should have asked about a cross shippment RMA. You'll need to contact a forum moderator to help you out with any RMA processes. Thats something that can't be handled here in the forum.
vfromdc wrote:I have not made any changes, but I noticed that number of log entries went down from 27 to just 1, which is the logging into the router:
[DHCP IP: (192.168.1.7)] to MAC address XX:XX:XX:XX:XX:XX, Monday, Aug 31,2020 17:54:31
Still Firmware Version V3.2.16.6_1.4.4. This is totally useless.
I also had a hardware issue with one of the 3 units, the reset button did not work because the body was lose and had moved. I called NETGEAR support (well within the 90 days), they said to ship the unit at my expense and then they will send the replacement after they receive it. Never had that kind of experience with any company I have worked with, especially for a router that costs $1,000. I decided to keep the defective unit.
This is my first Netgear device ever and will definitely be the last one.
- This is still an ongoing issue, my logs are not complete and this problem has been there through the last several firmwares. Still present in V3.2.17.12_1.4.14.
Same here in my updated RBK753S-100NAS. Please fix it, Netgear! :(
We don't know if NG is aware of this or not. I presume maybe some maybe in this thread may have already contacted them. We don't get information on whats been submitted so we have zero way of knowing. Best if users contact NG support. The more users contact them, probably more apt to get it fixed for those seeing this issue.
FURRYe38 wrote:We don't know if NG is aware of this or not. I presume maybe some maybe in this thread may have already contacted them. We don't get information on whats been submitted so we have zero way of knowing. Best if users contact NG support. The more users contact them, probably more apt to get it fixed for those seeing this issue.
Blanca_O has been specifically put on this thread since nearly it's inception.
Scroll up and you will see what I am talking about.
She has never weighed in nor commented.
Seems like Ops Normal for Netgear these days!
You would figure that only one user would have to point out a deficency for them to take it serious
Why I always ask users to make contact with NG support and open a support ticket.
