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Forum Discussion
RBK853 - Only about 8 Entries in the Router Logs
My log in the router only shows about 8 last entries. How do I get see more entries there? Also I coudn't get Email working because gmail rejects it from logging into my email accont. Any ideas how ...
Mine too.. only about 7 entries that never seem to change and are useless.
Hi, All,
This has been brought up already to our product teams. We will provide update once new information will be available.
Regards,
Blanca
Community Team
- For the past 3 days now my logs are back to "unlimited" entries. I have done nothing on my end so I don't understand what is causing this. Is there a cloud service tied into the logs?
Anything is possible when it comes to Orbi. Remember the one FW update fiasco back in March? That was tied to some cloud services on there side.
There is no change in the log entries for me, still 7.
There is a newer firmware available as a Hot fix which I cannot update to, automatically. I am new to Netgear, not sure I understand the difference between a regular firmware update and a hot fix. Also do I need to update to this version? Not sure whether it will have any effect on number of log entries that I am still having issues with. Thank you.
I am at version V3.2.15.32_1.3.25 on RBR850 and only have 7 or so log entries.
I dont think this issue has been fixed yet.
- It 100% has NOT been fixed yet....
After updating to V3.2.16.6, my log entries have gone up from 7 to 27. The information in the logs still the same, sowing connection time, MAC address and IP address.
I have not made any changes, but I noticed that number of log entries went down from 27 to just 1, which is the logging into the router:
[DHCP IP: (192.168.1.7)] to MAC address XX:XX:XX:XX:XX:XX, Monday, Aug 31,2020 17:54:31
Still Firmware Version V3.2.16.6_1.4.4. This is totally useless.
I also had a hardware issue with one of the 3 units, the reset button did not work because the body was lose and had moved. I called NETGEAR support (well within the 90 days), they said to ship the unit at my expense and then they will send the replacement after they receive it. Never had that kind of experience with any company I have worked with, especially for a router that costs $1,000. I decided to keep the defective unit.
This is my first Netgear device ever and will definitely be the last one.
You should have asked about a cross shippment RMA. You'll need to contact a forum moderator to help you out with any RMA processes. Thats something that can't be handled here in the forum.
vfromdc wrote:I have not made any changes, but I noticed that number of log entries went down from 27 to just 1, which is the logging into the router:
[DHCP IP: (192.168.1.7)] to MAC address XX:XX:XX:XX:XX:XX, Monday, Aug 31,2020 17:54:31
Still Firmware Version V3.2.16.6_1.4.4. This is totally useless.
I also had a hardware issue with one of the 3 units, the reset button did not work because the body was lose and had moved. I called NETGEAR support (well within the 90 days), they said to ship the unit at my expense and then they will send the replacement after they receive it. Never had that kind of experience with any company I have worked with, especially for a router that costs $1,000. I decided to keep the defective unit.
This is my first Netgear device ever and will definitely be the last one.
- This is still an ongoing issue, my logs are not complete and this problem has been there through the last several firmwares. Still present in V3.2.17.12_1.4.14.
Same here in my updated RBK753S-100NAS. Please fix it, Netgear! :(
We don't know if NG is aware of this or not. I presume maybe some maybe in this thread may have already contacted them. We don't get information on whats been submitted so we have zero way of knowing. Best if users contact NG support. The more users contact them, probably more apt to get it fixed for those seeing this issue.
FURRYe38 wrote:We don't know if NG is aware of this or not. I presume maybe some maybe in this thread may have already contacted them. We don't get information on whats been submitted so we have zero way of knowing. Best if users contact NG support. The more users contact them, probably more apt to get it fixed for those seeing this issue.
Blanca_O has been specifically put on this thread since nearly it's inception.
Scroll up and you will see what I am talking about.
She has never weighed in nor commented.
Seems like Ops Normal for Netgear these days!
You would figure that only one user would have to point out a deficency for them to take it serious
Why I always ask users to make contact with NG support and open a support ticket.
Again, something NG needs to look into and address. Nothing that can be done here in the forums.
Sigh.
- Been over a year and they are 100% aware of the issue. Also, in the past the log entries will randomly report all entries for no ryhm or reason and then mysteriously go back to 8 or so... which has always struck me as odd.
I know. Seems like some times the logs show more then 8 then other times, it's back to showing less. No idea what goes on behind the scenes. I did send of a email the other day asking NG to put this on there review list. :smileywink:
FURRYe38 wrote:Again, something NG needs to look into and address. Nothing that can be done here in the forums.
Sigh.
I believe that is exactly why we have this community. To link NG with the user base on issues. This place isnt for users just to talk to each other.
NG has been involved in this particular issue since the beginning -- in fact you were the person who brought it to their attention -- presumably for them to take action.
I disagree with your sentiment that nothing can be done here -- and that is a dangerous position for someone like you to take because it reinforces mediocrity. This community is where real issues are identified; resolved if possible; and if not -- NG should have the professionalism of having their moderators (they ARE moderators) carry the water back to their development staff and inform their "community" of progress.
Why would you personally tag two moderators on this very issue a year ago if they weren't going to do anything? What did you expect to happen when you made that post? (See thread #13)
Netgear doesn't need you or anyone else to defend them or be a cheerleader. Doing so reinforces their bad habits because they know you will blindly defend them.
Forums are for places of discussion and technical troubleshooting. After all trouble shooting has been exhausted or if it's found to be a FW/HW issue, then it's beyond forum help to effect any changes. This has to be done at the NG support/engineering level. Just the way it is. Nothing neffarious or "dangerous" about it.
If you feel way that thats fine. Everyone has an opinion. Just here to let users know that if there seeing problems, and we can't help them, they need to contact NG support and bug them about it as nothing can be done here in the forums about this problem. Period.
Have a great weekend.
