NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

pmoses's avatar
pmoses
Tutor
Apr 21, 2020
Solved

RBK853 connected devices incorrect

I have installed a new RBK853 mesh network. I installed the latest firmware. I can see the connected devices is just 13 when the actual number is 40+. Refresh or reboot does not fix the issue. Some o...
  • pmoses's avatar
    pmoses
    Apr 22, 2020

    I just did a factory reset (I had not done a factory reset after the firmware update.) and the connected devices seem to be showing up correctly now.

    Hope I dont have to do a factory reset after every firmware update!

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 22, 2020

What devices are not appearing correctly on the RBRs web page and Orbi app? 

Has a factory reset and setup from scratch been performed since last FW update? 

pmoses's avatar
pmoses
Tutor
Apr 22, 2020

I just did a factory reset (I had not done a factory reset after the firmware update.) and the connected devices seem to be showing up correctly now.

Hope I dont have to do a factory reset after every firmware update!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 23, 2020

    Great. Enjoy. :smileywink: