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Forum Discussion
RBK853 With Ethernet Backhaul Satellites Drop Out
Hello I have just replaced my RBK53 with RBK853 and am having issues with my satellites. My setup is as follows: Router connected to VirginMedia for Internet 2x Satellites directly conne...
Hi
On the first question, I actually added them as wireless first accidently. My intention was to do it through Ethernet at the start, however, i realised after I set up that one end was unplugged!!! So I connected via ethernet after initial set up.
The cat cable is CAT6.
Distance is a little hard to measure as the crow flies, but I would say as staight line they are just under 30ft, obviously with walls, stairs etc in the way :-)
Thanks
Andy
Possible distance could be a factor, I would try moving the RBS out a bit farther if possible, or turn down the power output on the RBR from 100% to 50% and see if anything appears on th RBS.
Hi
Just thought i would respond back in here with a few follow on questions. I am making some progress in sorting this and will come back with findings shortly.
However, one thing i have tried is a complete factory reset of my RBR850. After going through the rebuild process (without any satellites added at this stage, I will do that one by one later)... I completed the build and straight away the RBR850 stated it had a satellite offline called "Lounge" and also within attached devices it had 94 devices "offline". How can it remember this if I have factory reset the ORBI? Where is it getting this information from?
Cheers
Andy
How did you reset the RBR? Button press for 15 seconds then release or the ERASE fuction under Admin/Backup?
Were you using the Orbi app or RBRs web page for the set up?
Did you have the RBS Turned OFF or fully unplugged when you reset and setup the RBR?
No lingering data should be seen on the RBRs web page after a reset.
Hi Flurry
Some answers below:
How did you reset the RBR? Button press for 15 seconds then release or the ERASE fuction under Admin/Backup?
i used the reset button on the back until it flashed orange. I admit, i did not do it for 15 seconds... probably more like 5-10.
Were you using the Orbi app or RBRs web page for the set up?
Orbi App
Did you have the RBS Turned OFF or fully unplugged when you reset and setup the RBR?
Fully unplugged
No lingering data should be seen on the RBRs web page after a reset.