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Forum Discussion
donellyd
Dec 05, 2023Aspirant
RBK853 Won't Connect to ISP After SSID & PW Change
Just upgraded from RBK40 to RBK853. NEVER had issues w/ RBK40 - only upgraded since # of devices increased over years and the need for additional coverage. Disconnected RBK40 and followed app to in...
CrimpOn
Dec 05, 2023Guru - Experienced User
donellyd wrote:
(Both techs had me try to install via the web interface (192.168.1.1.) and the app.)
When connected to the web interface, does the Orbi report that the Internet connection is "Good"?
(This appears on the home page.)
All those other devices that connected to WiFi. Do they appear to have internet connection? i.e. they do whatever it is that they are supposed to do?
Are the Armor or Smart Parental Controls (SPC) features enabled on this system?
If not, can you open the web interface Advanced Tab, Security Menu, Access Control and verify that the laptop and iPhone are:
- Shown in the first table as connected, and
- Described as "Allowed"?
Is Access Control shown as enabled or disabled?