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RBK853 Won't Connect to ISP After SSID & PW Change
Just upgraded from RBK40 to RBK853. NEVER had issues w/ RBK40 - only upgraded since # of devices increased over years and the need for additional coverage. Disconnected RBK40 and followed app to in...
IF all other devices are working and connecting to the system after you changed, seems like something on your laptop and cell phone need to be looked at.
Something to contact the Mfr of the laptop and cell phone about regarding there products.
What is the brand and model# of the laptop and cel phone?
For the cell phone, Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Be sure to remove or forget the connection profile with in the networking settings, then try to reconnect to the changed SSID name and PW.
For the laptop, be sure to update any ethernet or wifi adapter drivers from the adapter's Mfr.
Be sure to remove or forget the connection with in the networking settings, then try to reconnect to the changed SSID name and PW. For ethernet connections, swap LAN cables. CAT6 is recommended.
Thanks for the help CrimpOn FURRYe38 . All your suggestions for checking were confirmed. I have a Samsung S22+ cell and Lenovo T14 laptop.
- When connected to the web interface, does the Orbi report that the Internet connection is "Good"? Yes
- All those other devices that connected to WiFi. Do they appear to have internet connection? i.e. they do whatever it is that they are supposed to do? They have a connection and didn't confirm they're doing what they're supposed to be doing. Probably are.
- Are the Armor or Smart Parental Controls (SPC) features enabled on this system? Tried both.
- If not, can you open the web interface Advanced Tab, Security Menu, Access Control and verify that the laptop and iPhone are Shown in the first table as connected, and Described as "Allowed"? Yes
- Is Access Control shown as enabled or disabled? Enabled if I recall correctly.
After being on the phone last night w/ NG Level 2 for a couple hours, and remote accessing the PC while checking a bunch of things, they said there is a problem w/ the router and the set should be exchanged. They could escalate to Engineering but thought a swap would be best, and if there was still a problem w/ set 2 then they would go to Engineering. We ended up getting my primary SSID/PW to work for the guest NW, but never as the primary. Always indicated No Internet, Secured. Turns out other laptops and cells couldn't connect to the primary SSID, just the IoTs. Even flashed the router a second time to no avail. I hate to send the set back since I got it on a pretty good black Friday sale and there are no exchanges as it was refurbished.
I would have asked for a cross shipping RMA. Have them send you out a kit set and then test the RMA out, if it works, the send the broke system back to NG. If the RMA doesn't work then have support help you capture debug logs.