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RBK853 Won't Connect to ISP After SSID & PW Change
Just upgraded from RBK40 to RBK853. NEVER had issues w/ RBK40 - only upgraded since # of devices increased over years and the need for additional coverage. Disconnected RBK40 and followed app to in...
Thanks for the help CrimpOn FURRYe38 . All your suggestions for checking were confirmed. I have a Samsung S22+ cell and Lenovo T14 laptop.
- When connected to the web interface, does the Orbi report that the Internet connection is "Good"? Yes
- All those other devices that connected to WiFi. Do they appear to have internet connection? i.e. they do whatever it is that they are supposed to do? They have a connection and didn't confirm they're doing what they're supposed to be doing. Probably are.
- Are the Armor or Smart Parental Controls (SPC) features enabled on this system? Tried both.
- If not, can you open the web interface Advanced Tab, Security Menu, Access Control and verify that the laptop and iPhone are Shown in the first table as connected, and Described as "Allowed"? Yes
- Is Access Control shown as enabled or disabled? Enabled if I recall correctly.
After being on the phone last night w/ NG Level 2 for a couple hours, and remote accessing the PC while checking a bunch of things, they said there is a problem w/ the router and the set should be exchanged. They could escalate to Engineering but thought a swap would be best, and if there was still a problem w/ set 2 then they would go to Engineering. We ended up getting my primary SSID/PW to work for the guest NW, but never as the primary. Always indicated No Internet, Secured. Turns out other laptops and cells couldn't connect to the primary SSID, just the IoTs. Even flashed the router a second time to no avail. I hate to send the set back since I got it on a pretty good black Friday sale and there are no exchanges as it was refurbished.
I would have asked for a cross shipping RMA. Have them send you out a kit set and then test the RMA out, if it works, the send the broke system back to NG. If the RMA doesn't work then have support help you capture debug logs.
FURRYe38 , I would have liked to have done that but I got the refurb'd unit off Amazon from a non-Amazon supplier. It appears they only had one refurb'd 853 to sell.
AH, Understand.
Was the system and devices working prior to the v7 FW update or problem seen on v4 as well?
I don't recall if the IoTs were connected prior to the FW upgrade. Interested in your thoughts on going to the 763S as I can get new for $467 vs another refurb'd 853 for $550 (price went up $50 since black Friday). I have 3200sqft home w/ 2+ acres of property and all is mostly covered w/ the AC2200 I've been running for years. 50 some devices connect and all stay on except for a Ring doorbell sensor and a Z-Wave Plus pool pump controller, both at far ends of the property. Only reason I upgraded is because it made sense to upgrade vs. purchasing another antiquated satellite to deploy towards the far end of the property.