NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK963 wont allow Synology NAS to access the internet
I recently upgraded our Netgear Orbi RBK852 system to the Orbi RBK963. On initial setup of the 963 I upgraded to firmware version V6.3.5.8_3.2.19. I then proceeded to set up the fibre internet conn...
Please re-confirm the FW version. There isn't a v.8 version for the 9 series. I presume it maybe v.85?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Do you have Armor or Smart Parental controls enabled at any time on the 9 series?
Have you contacted Synology about this? If other devices are able to access the internet thru the RBR, then this maybe specific to the NAS configuration.
- Apologies, the firmware is V4.6.9.11 2.3.5
I’m away from home at the moment so unable to get the ONT details. Will post them shortly.
Have not enabled armor or parental controls on the new Orbi.
I haven’t contacted Synology yet, as the issue is specific to the RBK963 as mentioned. The fact both Synology NAS work fine on my old 852 is what has me pretty convinced it’s an issue with the new Orbi router.That FW version if for a 8 series orbi. Not the 9 series.
- That’s the version on the 852. The original post has the few version of the 963. I did wonder why the few version was so different from what’s on the offical firmware page of Netgear? But as it was an automatic update the Orbi made on setup I assumed all was okay.