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Forum Discussion
RBK963 wont allow Synology NAS to access the internet
I recently upgraded our Netgear Orbi RBK852 system to the Orbi RBK963. On initial setup of the 963 I upgraded to firmware version V6.3.5.8_3.2.19. I then proceeded to set up the fibre internet conn...
So is V6.3.5.8 actually V6.3.5.85?
Ok, I see were v.8 comes from. Oy vay.
So try this, downgrade the RBS first then the RBR back to v.85:
Factory reset and setup from scratch. Don't enable any armor, spc or traffic meter.
Check and see if this changes the NAS behavior.
Thanks for that. I wasn't able to downgrade the firmware. I did however isolate the issue - Its in relation to the 2.5G port. When plugged in to this port the NAS is unable to see outside the internal network (even though it states on the box the port can be used for devices as well as backhaul between satellites). I may have missed something, but nowhere does it say the port shouldn't / cant be used for network devices. With the NAS plugged into one of the 1G ports it fixes the connectivity issues.
So a question for anyone that has the RBK963: Are you able to use the 2.5G port for connecting devices?
Let me ask about this. I've only used the 2.5Gb port for the RBS.
When it comes to Orbi, anything is possible on this things. 🙄
Been mentioned that there could be a possible port speed negotiation handling issue at the NAS. This would track to the NAS as the NAS worked on your 8 series which only has 1Gb LAN ports and now that you have the NAS connected to the 1Gb port on the 9 series and works.
Others have told me that they have had devices connected to the 2.5Gb LAN port behind there 9 series and those devices work here.
Jaydius wrote:Thanks for that. I wasn't able to downgrade the firmware. I did however isolate the issue - Its in relation to the 2.5G port. When plugged in to this port the NAS is unable to see outside the internal network (even though it states on the box the port can be used for devices as well as backhaul between satellites). I may have missed something, but nowhere does it say the port shouldn't / cant be used for network devices. With the NAS plugged into one of the 1G ports it fixes the connectivity issues.
So a question for anyone that has the RBK963: Are you able to use the 2.5G port for connecting devices?
Interesting find. Yes, I have a 1Gb switch connected to my 2.5G base port and all those devices are communicating fine back to my Orbi home network.
Try different cables? Try a 1Gb switch between the 2.5G port and your NAS? Try another device wired to the same 1Gb port? These tests can help isolate where the issue is.
The problem is seen when his NAS is connected to the 2.5GB LAN Port on the RBR. It connects fine with the NAS connected to the 1Gb LAN ports on the RBR. Seems like his NAS doesn't handshake with the 2.5Gb LAN port correctly for some reason. Maybe try a 2.5Gb switch behind the RBR then the NAS connected to this switch. My XS505M and GS110MX work great with the 9 series.
What model Synology NAS is this? Jaydius
