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keanders21's avatar
keanders21
Aspirant
Oct 18, 2023

RBKE 96x Satelite not connecting

Last night while I was working on tweaking the network, I changed the transmit back to 50% as I had been dealing with interference with at full power. After the web app went through the update status bar, the satellite lost connection to the router and I haven't been able to get it connected since. I have factory reset the satellite still no go. Had it in it's original position and then moved it to a few feet from the router, still no go. Don't want to have to reset the whole entire router, but may have to at this point.  house is 3900 square feet, satellite is placed upstairs mounted about 6 feet off the ground. Here is the firmware V6.3.7.10_3.3.3. Help please!!

 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    With the RBS in the same room as the RBR, say 15 feet away, use the RBRs GENERATE button under Advanced Tab/Advanced Settings/Wireless Settings then apply. If the RBS is ON, it may start blinking WHITE or already blinking WHITE. Press the sync button on the RBS, then try the RBRs web page to Add Satellite or press the sync button on the back of the RBR. 

     

     

    • keanders21's avatar
      keanders21
      Aspirant

      Unfortunately, that didn't work, still getting the magenta light on the satelite. I have had for about two weeks and things were working fine as far as connection to the router. Was just trying to tweak settings on speed and then this happens.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Ok, I guess a factory reset on the RBS first then RBR will be needed. 

         

        Press the reset button on each RBS for 15 seconds then release. When the power LED in back changes from RED to Green, power the RBS off. Then do same for RBR. After 30 seconds OFF, have one wired PC connected in back of the RBR and power it ON then power ON the RBS. I believe if you wait long enough 3-5 minutes, the RBS should auto connect to the default SSID name on the RBR or start pulsating WHITE. Then walk thru the setup wizard on the RBRs web page at 192.168.1.1 in a web browser. Try MS Edge. When you get to the point where it has you setup the RBS and detecting them, they should be seen here. If so, add them and proceed. I recommend keeping the default SSID name and PW the same until you complete the setup wizard. Once you get to the home page of the RBR, then go in and change the SSID name and PW.