NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
wifiwf
Dec 06, 2022Tutor
RBKE963 satellite dead/bricked after a power cut?
Hello all, I hope you can help me, Today there was a power cut, and when the power returned, my mesh didn't come back with it. The router is fine, but none of the satellites wanted to connect...
- Dec 07, 2022
Fixed it!
I read about the 30/30/30 reset and that did the trick!
Thank you for your assistance
wifiwf
Dec 06, 2022Tutor
For that size of home, you only need the RBR and 1 RBS, maybe two with the RBRs transmit power set to 25%.
I have a 5000 sq ft phone 3 levels and use two RBS and power is set to 50%. I can get away with 1 RBS.
It's a 3 storey Victorian house with 2 foot thick stone walls. Trust me you need more satellites than 1. And, it always used to work
Might try a factory reset on the RBR and the one RBS and setup from scratch. Walk thru the setup wizard with adding just the 1 RBS. Leave the others OFF.
The chaos this would cause doesn't yet justify that course of action.
I'm wondering if the power got cut right in the middle of a firmware update, and now the satellite is very confused?
If I could somehow connect to it directly and see what it's doing?
FURRYe38
Dec 06, 2022Guru - Experienced User
Try to connect it to the back of the RBR with a ethernet cable to see if it gets an IP address. Keep the other RBS turned OFF.
If you see an IP address for the RBS, see if you can connect to it's web page using that IP address.
There shouldn't have been any FW updates...
- wifiwfDec 06, 2022Tutor
Try to connect it to the back of the RBR with a ethernet cable to see if it gets an IP address. Keep the other RBS turned OFF.
If you see an IP address for the RBS, see if you can connect to it's web page using that IP addres
Is there a step by step guide for doing this with either a mac or PC?
There shouldn't have been any FW updates...
Funnily enough there was, which is what made me think of it as a possible cause. When I was resetting all of the other satellites I noticed that one needed an update, so I pushed it through. It's possible therefore that the bricked satellite was also in that state.
- FURRYe38Dec 06, 2022Guru - Experienced User
Just open a web browser, any, and log in to the RBRs web page at 192.168.1.1.
Possible...I recommend updating FW using manual download of the file to the RBS web page. Also having RBS out at a distance, if the signal is not good enough, this could cause a bad FW load. Why I tend to bring RBS to near or close range when doing a FW update on RBS. Or connect a wired PC to the back of the RBS and send it there.
- wifiwfDec 06, 2022Tutor
Just open a web browser, any, and log in to the RBRs web page at 192.168.1.1.
It is not there đ