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Forum Discussion
RBR 350 Internet connection sporadically interrupted
I have an "askey rtl 6300" 5G outdoor router. For some time now, the Orbi has been losing the internet connection. The LED ring lights up purple. A normal software restart does not help. I have to di...
CrimpOn : Thank you for the information. I will try it. Is also somebody from Netgear here who can tell us if this issue will be fixed?.
maxne wrote:
CrimpOn : Thank you for the information. I will try it. Is also somebody from Netgear here who can tell us if this issue will be fixed?.
This is a frequent question and the answer is, "no". As far as I can tell, the only Netgear employees who have anything to do with the community forum are the moderators who do housekeeping tasks such as removing offensive posts and interface with Netgear over issues that the support web site does not handle (such as the problem with 2-factor authentication having no way to change the phone number).
It is only a guess, but my impression is that the engineers are expected to be billing their time (in 15 minute increments) to specific projects and are not assigned to sit and browse the forum to see what customers are talking about. And, the support people are supposed to be dealing with new customers who are in their "90 days of complimentary support" time.