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Forum Discussion

LTCAlaska's avatar
LTCAlaska
Follower
Dec 20, 2023

RBR-750 - Apple IOS Devices Lose Connection and Requires Password Repetitively

Hello! After a recent IOS update, I have found my cellphone keeps disconnecting from my Orbi Has anyone experience with this? Is there some feature that disconnects one from the wifi under certain co...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 21, 2023

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 
How many RBS are deployed? 
What is the size of your home? Sq Ft?

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router? 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

FYI:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/NOTICE-Apple-and-iOS-17-WiFi-Connectivity-Issues/td-p/2351179/jump-to/first-unread-message