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Jonnybunker's avatar
Jonnybunker
Guide
Nov 22, 2020

RBR 750 and 2 RBS 750 - All devices Connecting to Router Only

I was doing some troubleshooting on something compeltetely unrelated, but then realized that all of my devices are showing connecting to only my main Router, the RBR750. I have checked both the satel...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 23, 2020

What Firmware version is currently loaded?

 

What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

 

 

What do you see if you log into the RBS web pages? 

Test this by taking a mobile device near the RBS. Turn OFF the wifi radio on the devices for 5 seconds then back on. Then check the RBS web page.

 

Try disabling Armor...

 

  • Jonnybunker's avatar
    Jonnybunker
    Guide
    Nov 23, 2020
    Sorry , forgot those details !

    Here is setup :

    Firmware V3.2.16.6_1.4.4

    3 story house , 2950 sq feet , built 2019
    Main Router up on 3rd floor master closet- east side of house , where modem is (I know probably not ideal)
    RBS750 on 2nd floor, west side of house
    RBS750 on 1st floor , east side of house

    Disabled Armor to test and will try the other troubleshooting as well! Attached the router firmware and this matched the Satellite Firmware when I checked earlier. Did a “check for new” but didn’t find anything

    Thanks foe the help !

    The odd thing is when I logged into Armor , it showed a ton more devices connected than my Orbi app was displaying. Rebooting router now to see if armor being disabled fixes
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 23, 2020

      Be sure to power OFF the RBR after disabling Armor then back ON after 30 seconds.

       

      What is the distance between the router and satellite(s)?

      Try turning down the power output of the RBR as well. 

      • Jonnybunker's avatar
        Jonnybunker
        Guide
        Nov 23, 2020
        Sorry missed your 2nd reply- they are probably about 25-35 feet from each other but i haven’t walked the exact distance- 1sr satellite is probably a bit closer.
    • Jonnybunker's avatar
      Jonnybunker
      Guide
      Nov 23, 2020
      Update -

      Turned off Armor-
      Rebooted Main Router and manually rebooted the satellites , as still only one was showing devices.

      Once doing a few reboots on each unit and the modem itself , things finally seemed to return to normal.

      I am not sure if the individual reboots fixed the issue or if disabling Armor.

      Do we think that it was Armor ? I know that I have seen other threads where it was causing problems , but wouldn’t that be strange if Armor was completely disabling the capability of the satellites working ?