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Forum Discussion
RBR 750 Firmware Version 7.2.6.21
Neither the Orbi app nor the web interface will display the list of attached devices. This is a security threat as there is no way to check for unauthorized access.
Is this in the web browser or Orbi app?
What browser are you using? Try MS Edge or Firefox?
Be sure to clear out all browser caches befor entering the routers web page.
Yes, have cleared caches. Using Safari and Vivaldi. Note, same problem in the Orbi App. Netgear support says known bug, my post is really meant to jog Netgear to get moving on a firmware update.
Has a factory reset and setup from scratch been performed since last FW update?
After a setup from scratch, try Firefox instead as well as Safari.
NG doesn't watch the forums. Best way to make them aware is thru official NG support ticket.
Thanks. Yes, did a full reset recently. It’s a royal pain to do and then relink all devices, especially the smart plugs. I will probably do it again, but the issue recurred after the last one so I’ve been waiting for the promised firmware update.
I wonder how many others have this issue. Would like to exert pressure on Netgear. I think for my next router I’ll want to research each company’s tech support and responsiveness.I suspect that Netgear may not put enough engineering resource into what they consider “legacy routers”.