NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR 750 Problem
My Orbi RBR 750 Router is not connecting to my ISP modem. I've tried all of the troubleshooting methods without success. On the Orbi Iphone app I get an "orbi not found" message. I've tried a factory...
Hello Cjlutz,
Thanks for the prompt feedback.
My ISP box (fiber). Orange Box.
The box has its own IP range.
The ORBI has another one.
++
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Yahey wrote:
Hello Cjlutz,
Thanks for the prompt feedback.
My ISP box (fiber). Orange Box.
The box has its own IP range.
The ORBI has another one.
++
Thanks for feedback. Not sure I have the confidence to do that without screwing it up. The wifi through the modem works...just don't have the same range. Why do you think it suddenly stopped working?
Contact your ISP to have them help you with the modem.
If both modem and orbi wifi are running, noise and interferences between each other can cause problems. Why it's recommended to run only 1 wifi system in a household.