NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Chuck_M's avatar
Chuck_M
Mentor
Dec 06, 2019

RBR 850 Firmware V3.2.8.5_1.2.3

This afternoon I noticed a new version of firmware had been installed on my RBR850 as well as the RBS850.   I was on the road when I had ran the Orbi app and noticed the router was "red" although I...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 09, 2019

Ok lets get your modem configured first since it already has a built in router that maybe interferring with the update process. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

 

Once you use one of the options above, try and upgrade the RBS first then try to update the RBR lastly. 

dan_ro_ga wrote:

The satellite shows that number during to attempted download, but the main router fails, so it fails the process. I'm the one with the ATT Pace 5286AC router.  I have had to reboot the RBR850 twice now due to it 'freezing up' and not communicating. I'd like to try the new firmware before I return this to BB for a fulll refund.

 

dan_ro_ga's avatar
dan_ro_ga
Tutor
Dec 09, 2019

Thanks, but the ATT modem is configured properly, and has worked for years with the previous NG routers. This is an Orbi issue alone, and it might be a hardware issuet, or a firmware issue, but since they don't seem to want to release the v3.2.8.5 version, I'm guessing there were other issues with it as well since its been nearly a week since support told me about the new release, but didn't share a link to get it. frustrating...

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 09, 2019

    So what proper configuration is the modem in? Would need to know this? I presume it's in router mode and your using IP-Pass-thru or DMZ? Kind of helps us to know what the modem mode is before we can continue. Just because it worked on other routers doesn't mean others will. We do want it to work of course. Just verifing the mode here is all. Having a router in front of the RBR can cause these kinds of problems. 

     

    If anything you might contact one of the forum moderators to see if you can gain access to the updated FW files.

    Christian_R 

    Blanca_O 


    Be sure to try the update via the RBRs web page. Don't use the Orbi app. 

     

    dan_ro_ga wrote:

    Thanks, but the ATT modem is configured properly, and has worked for years with the previous NG routers. This is an Orbi issue alone, and it might be a hardware issuet, or a firmware issue, but since they don't seem to want to release the v3.2.8.5 version, I'm guessing there were other issues with it as well since its been nearly a week since support told me about the new release, but didn't share a link to get it. frustrating...

     

    • dan_ro_ga's avatar
      dan_ro_ga
      Tutor
      Dec 09, 2019

      its in the DMZ+ mode where all traffic is forwarded through the ATT into the Orbi. And you can see it in the Orbi since the external IP is passed through and shows on the orbi screens.

      ..

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 09, 2019

        Yes that should work for you. Just making sure. 

         

        I would make contact with one of the forum moderators and see if they can get you the FW files. 

        dan_ro_ga wrote:

        its in the DMZ+ mode where all traffic is forwarded through the ATT into the Orbi. And you can see it in the Orbi since the external IP is passed through and shows on the orbi screens.

        ..

         

         

         

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Dec 10, 2019

      Hi, All, 

       

      Here's the link to download RBK852 firmware v3.2.8.5_1.2.3

       

      The said firmware will be posted on our support site. 

       

      Regards,
      Blanca
      Community Team

       

       

      • dan_ro_ga's avatar
        dan_ro_ga
        Tutor
        Dec 10, 2019

        Thanks, I loaded it this morning and it didn't make a difference. Amazon Prime Video continues to have the same problem, wired directly or wireless, it made no difference, still seems like a buffering issue. I did get an email from support requesting more time to resolve the issue, so I think they are aware, and I'm not the only one having this issue...my guess only, they didn't say that, but a guess... I'll try to go a few more days...