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Forum Discussion
Divay18
Sep 22, 2023Aspirant
RBR-850 keeps restarting
Hi, I bought the router about a year back. Everything was fine it didn't have any issues at all. BUT since tomorrow, it's suddenly died on me. The main router just keeps blinking white light, gives ...
Divay18
Sep 23, 2023Aspirant
Thanks for the quick reply.
I tried the 30-30-30 reset. Router starts, I try set it up and within ~2 mins it starts resetting again.
Sequence as follows : -
I do 30-30-30 reset --- router restarts after reset (white led blinking) ---- (white LED Stable) i connect to wifi via app(android) ---- setup via app ----- setup completes (LED is Off now after Solid White while setting up.[no BLUE LED came on!]) ----- Now wifi is connected on my phone, and suddenly within ~2 mins wifi drops and the router is again restarting with blinking white leds.
Nothing is connected to the RBR, I have disconnected the Satellite. Only thing connected to Router is the power cable and the ethernet cable from the ISP(PPPoE).
I tried with ethernet connected to laptop as well. it just gives me about 2 mins of internet after setup from factory reset and then it just keeps restarting
Is there something I'm doing wrong?
FURRYe38
Sep 23, 2023Guru - Experienced User
I guess contact NG support and ask about RMA options:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/
- Divay18Sep 23, 2023Aspirant
DAMN!!
I called them
They are telling they'll get back to me within 48 hrs.
I had such high hopes from this setup, giving up after just 1 yr.
- Blanca_OSep 25, 2023NETGEAR Employee Retired
Hi Divay18
We have notified support to follow up on your case and they should be contacting you as soon as possible.Regards,
Blanca
Community Team- Divay18Sep 25, 2023AspirantHi Blanca,
Thank you for your response.
I will update you once I'm contacted.
Or should call them myself again?