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RBR 850 satellite intermittently drops internet
Product: Orbi RBR850 w/ 1 Satellite bought packaged together from Best Buy The satellite intermittently loses internet access or connection to the router once or twice a day. Thew connection func...
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Be sure to post about this over in the Orbi AX forum:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Big_Denny wrote:Product: Orbi RBR850 w/ 1 Satellite bought packaged together from Best Buy
The satellite intermittently loses internet access or connection to the router once or twice a day. Thew connection functions normally the rest of the day.
the satellite seems to go through a reset of some kind flashing orange and restoring a blue connection after about 5-10 minutes.
Have already performed factory reset and updated to firmware version 3.2.16.6
Verfied that devices connected wi-fi to router maintains stability and internet.
Only devices connected to satellite lose internet but devices still show healthy wifi signal.
Is this a hardware issue?
Any help will be appreciated.
Denny
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
We actually had it closer to 40ft away when we got the system in May, but the connection would go purple fairly periodically. At its current location at about 32ft, it was functioning properly for the last few months with no drops/disconnects at all.
From about 4 weeks ago, it would start going orange or purple about 1-2 times daily and take about 5-10 minutes to get itself sorted.
The router is fine and stays connected to the internet.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Channel 6 for 2.4Ghz and 48 for 5Ghz
Any Wifi Neighbors near by? If so, how many?Most neighbors have wifi, probably all around us in a 100ft on each side and more like 1000ft front and back. When searching for a network, i can spot at least 8-10 strong signals.