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Forum Discussion
RBR and Sats Disconnect Monthly
RBR 850 and 3 RBS850 V4.6.9.11_2.3.5 Century Link ISP, 1G up and down RBR and sats disconnect monthly, can almost set my watch by it. This has been an issue going back to 2020 and FW: V3.2.16....
What Firmware version is currently loaded?
What is the model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
What channels are you using? Auto? Try setting manual channel 1 on 2.4Ghz and 40 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Do you have Armor, SPC, or Traffic Meter enabled at any point or currently?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
- Latest firmware.
- Don't know the modem/ ONT model number - it's not the issue. I get no disconnects when connecting to my ISPs router (wired or wireless), however, coverage is horrible.
- All new cat 6 was installed throughout when the house was built 2.5 years ago.
- 6,500 sq ft and at least 30 ft between RBS and RBSs.
- Already on 01 and 40 for 2.4 and 5g, respectively.
- No Armor, SPC, or Traffic enabled currently. Turned off a year ago when trying to originally fix this disconnect issue.
Not setting the device up from scratch again, too much of a hassle and having done this in the past I know it does not fix the issue. This has been an ongoing since the summer of 2020. Every month, around the same time of the month, the system loses connectivity (wired and wireless devices) while connectivity at the modem remains unchanged.
I am not the first to report this issue and I have jumped through the hoops to try and fix. IMO this is an unaddressed software issue dating back to V3.2.16.6_1.4.4.
I've not seen anyone report about this recently in past year or so. I believe others have seen well over 30 days as well. I believe if other are seeing this they would have posted about it. I check Reddit as well. Looking at your post history you didn't mention it either back then.
I see you have a Zyxel C3000Z if this hasn't changed?
You might change the power settings on the RBR to 50% and see if this helps any. Having 3 RBS maybe too much for your size of home. I can run one RBS in 5K sq ft home and works well. If I have two online I reduce the power to 50%.
You might trying running two RBS at 50% power and see if this changed the behavior at 30 days.
You may have just have had a faulty unit from the beginning as well. You can reach out to a forum moderator and see what your options are.
Appreciate you checking my post history - I have consistently referenced connectivity issues since late 2020. Early issues were related to a switch I had in place, however, there were references to losing connectivity to my ISP in April of 2021. Another reference to the same issue in October 2021 (typed from my laptop hardwired to my ISPs modem), November of 2021, December of 2021 (a few times), January 2022, and picking back up again October/ November 2022. This issue has been thematic in a number of posts I have seen here over time as well.
Regardless, appreciate your suggestion to lower the strength of the RBSs. I do have wireless connectivity from the RBR to the entire house, albeit not as fast to certain corners without RBSs, and am going to first try running the the RBR with now RBSs for the month since I just reset again today. If I get more than 30 days I will add back RBSs over time to see where things break.