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Bushcat748's avatar
Bushcat748
Aspirant
Aug 06, 2024
Solved

RBR Satellites connect but no internet

Hello,   The RBR 750 is working. Just did the latest firmware update. But since then the satellites will not transmit internet. They are connected, just no internet being transmitted and/or being r...
  • FURRYe38's avatar
    FURRYe38
    Aug 06, 2024

    đź‘Ť

Bushcat748's avatar
Bushcat748
Aspirant
Aug 06, 2024

Please excuse the ignorance.

Just updated via the app. So am assuming that was the router 750 not the rbs350 satellite.

The version is 7.2.6.31

 

so am assuming the rbs satellite needs firmware update?

how do I do that ? 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 06, 2024

There we are. Ok, RBS350. Sorry that v7 FW isn't compatible with the RBS350s so you'll need to downgrade the RBR750 back to v4 FW:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBK653-Firmware-Version-4-6-14-3-Released/td-p/2283218/jump-to/first-unread-message

 

You'll need a PC or wireless PC/Laptop to download the RBR FW file to the PC and then log into the RBRs web page and send it to the RBR:

 

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

 

I'd disable the auto FW update option as well:

https://kb.netgear.com/000038662/How-do-I-enable-disable-auto-firmware-update

 

No idea if or when the 350 series RBS that are apart of the 650 series model system will be getting FW. They may not be.